Frank PorterReviews of frankporter.com

What an awful company. I hope soon Airbnb and ministry of economy of UAE - customer rights authority will deal with Frank Porter. I arrived with 1 year old baby after 12 hours of flying with delayed plane to the apartment that was not prepared for us, not even booked by Frank Porter, No internet entire day, cause they gave wrong network name and wrong password, no crib, no feeding chair for half of our stay. Dirty duvets, curtains that don’t close, limited dishes etc. Be aware of those unreliable company.they make your stay at UAE a nightmare and they don’t provide anything they compromise. It’s not only stressful, but also illegal - we pay for the service and experience that is not provided ! Everyone who wants to prepare a claim with me please feel free to contact me kat

There is no 0, so I guess the stay will be given a 1 out of 5... Be carefull with Frank Porter This is a 0 for both the property managed by Frank Porter and booking.com. I was supposed to arrive at 4am, having paid for the full night at the property (for the previous night). I chose the self-check-in option and never received the codes and was unable to reach anyone at 4am. Furthermore, I stayed at the airport for hours using the Wi-Fi there, trying to clear up the date of my reservation. Once I did, the self check-in was unavailable (of course) and once I reached the apartment building had to wait for another hour to actually get in. So basically I paid for a full night and got in the apartment around 9am the following morning (and spent a good portion of the night trying to explain this to the employees of this fine establishment). On top of that, about a week later, I got sick for about a month. It was a bacterial infection that can be found in building AC systems. (I can prove this with paperwork). I think I still have the bacteria. In terms of compensation, I was not asking for much. I did not ask for anyone to reimburse me for my lost day in Dubai (paid the night to be able to rest and walk around the city, but ended up walking around with no sleep whatsoever and basically was too tired to do anything). I just asked for what I thought was due in this kind of situation. Not a full refund for the inconvenience, not damages for the stress. I was not asking for compensation for having my Mauritius vacation ruined by fighting off a bacterial infection... I just wanted to be refunded the night. This fine establishment never paid too much attention to me, so I decided to ask Booking to take a look at the case. I am a booking genius level 3 (the highest level available) traveler. Booking is supposed to actually care about me as I bring them lots of money, however... BOOKING REPLY: "We've followed up with Frank Porter - Botanica Tower, however, no compensation could be provided in this case. They informed that they can offer you late check out instead for the inconveniences. You still can leave a review. This helps them improve and helps future guests decide where to stay." This was a response I got 2 weeks after I left the apartment. I was afraid to message booking sooner (until I got refunded my deposit). Being afraid to contact booking with your problem during your stay at another country. That is a hell of a feeling, would not wish it on anyone... Booking obviously cares only about their commission and the sad part is there is no alternative, so they can act like it with 0 consequences... Way to go Frank Porter, way to go booking

We were severely mislead by this company. We found them on Airbnb and the description was totally different! Don’t trust them simple as that.

We stayed in the Frank Porter Waleed Paradise Building in JLT Dubai in mid January 2023. The apartment was very poor in comparison to the description as it was barely clean and we were not prepared to use any of the cooking facilities. We were provided with a single door key which we left under the mat as pre agreed on departure. 2 weeks passed and I enquired why our £100 deposit had not been refunded only to be advised that the second key was missing. I would rather have paid £100 more for the rental than be extorted out of £100 in this manner but please be aware you are dealing with cheapskates if you use Frank Porter.

Very unprofessional people to deal with. Very very disappointed by their service.

The ceiling came down on me in one of their apartments and I was injured. When I informed them they refused to assist or move me to another place, and they forced me to stay in the mess with a broken ceiling until the end of my stay. Sparkle Towers, Dubai Marina - Stay dated 27-31 October 2022. Booked via booking.com.

Het vreselijk dure appartement in The Adresse JBR was ontzettend vies. Het was ook geen viezigheid van 1 week. Waarschijnlijk na oplevering nooit schoongemaakt. Contact verliep alleen digitaal en niet handig. Het is absoluut niet aan te bevelen om iets te huren bij Frank Porter. Ronduit een zooitje.

FrankPorter.com are an AirBnB host management service in Dubai. They are also dishonest, deceptive, deceitful, disorganised, utterly unprofessional and completely incompetent. I strongly suggest you supplement this review by carefully reading the AirBnB reviews of all their managed properties and understand the recurring issues listed. FrankPorter.com list properties with staged pictures (as advertised on their website) and don't actually provide the furniture shown in listings. In our case basic furniture was missing completely. When interrogated on the issue their response was "we don't provide that". They will also claim amenities or facilities are available, that are not. In our case, as an example, we expected a "dedicated workspace" which did not exist. They will not provide more than one key per property, regardless of the number of people staying. Which logistically doesn't add up if there is more than one person staying. Requests for further keys are met with suggestions such as "did you search the apartment for other keys" and after days and days of chasing eventually stating "we don't provide that". The apartment we stayed in had blocked shower and sink drains which they committed to resolving, but never did. They "organised" maintenance to come to the apartment a number of times, which we waited for, but they never showed up. We showered in water past our ankles every day. The standard of cleanliness in general was very poor and I feel like the apartment was not cleaned (at least properly) prior to our arrival. There was lipstick on cups, the toilet had “stains”, and to our horror we found the duvet to be COVERED in blood when we made up the bed one evening. The WiFi didn't work properly with extremely slow speeds not suitable to a working environment that they claimed was provided. (dedicated workspace). The extent of their resolution was to "re-start the router" then ignoring further requests to resolve the situation. FrankPorter.com will respond to messages but consistently dodge the actual question(s). Any response provided will be noncommittal, until such point they just ignore the issue and stop responding on it. They are absolutely infuriating to deal with and will only engage you in a war of attrition on any issue you face. They have next to no intent of helping you or addressing any of your real and most basic problems. They actively deflect and dodge all problems with nonsensical excuses, noncommittal timeframes or just plain ignoring. Again, read their other reviews on AirBnB where this is a recurring theme and satisfy yourself whether you want the stress and frustration of having to deal with them. My advice is to stay well clear of this disaster of a company.