LOUIS Y.
Posted
Excellent customer service!!!!!!
The experience was excellent and the ordering process was effortless...will continue to buy from this site!

Excellent
16,738 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
16,738 approved reviews, newest moderated first
LOUIS Y.
Posted
The experience was excellent and the ordering process was effortless...will continue to buy from this site!
Noel
Posted
Wonderful customer service 👏
mpcraiglovemyselfgmail.com
Posted
I had a wonderful experience customer service was excellent. The made me feel special. Thanks for the experience
Valued C.
Posted
The young lady that assisted me was very pleasant. Although I was directed to scents I already had, I enjoyed the entire experience. She knew exactly what she was doing and had a great feel for what I was looking for.
B. W.
Posted
They had what we needed and for a better price than Perfumes4Us...(the outlet right around the corner). Staff was ok.
Lynne
Posted
I do like that I can buy the perfume at a lower price than where I used to buy (Macy's), but I was disappointed in the price at this time. I bought two bottles for almost the price of one two years ago. Now, the price is only $20 less than Macy's. It costs me $20 in gas just to get to the outlets. If that was the only thing I wanted to shop for at the outlets, I may have just bought my perfume at Macy's.
Response from Fragrance Outlet· Aug 28, 2026
We appreciate you taking the time to share your feedback regarding the recent pricing of our perfumes. We understand your disappointment with the current cost compared to your previous purchases and the reduced savings when factoring in your travel expenses. We recognize that pricing can fluctuate, and we are always working to offer competitive value. Your comments are valuable as we continuously evaluate our offerings and pricing strategies. Fragrance Outlet Customer Service Team
Christina C.
Posted
the tracking doesnt give much information and it doesnt say when i should expect the package
Response from Fragrance Outlet· Aug 28, 2026
Thank you for your recent feedback. According to our records your order was delivered to a parcel locker on August 18, 2026. If you need any assistance please contact us at [email protected]. Fragrance Outlet Customer Service Team
Valued C.
Posted
Great customer service, very helpful