Fragrance LordReviews of fragrancelord.com

this company doing well as a honest and transparent company ,

Hi Guys So i have a little story to say about this company. I placed an order for Yves Saint Laurent Tuxedo and it was marked as delivered and signed by someone with my initials yet i was at work when it was "delivered" I contacted their customer service by phone to let them know about the issue and they said they would file a claim with USPS and their "Shipping insurance company" that i paid an extra $5.25 for. A couple of days pass by and i decided to open up a claim myself through USPS to help them out and also try to speed up the process as well as screenshots of the proof of delivery which was my initials and also my last name on the package scan on the website was spelled miscorrectly and so i let them know via a phone call and also via email to a "woman" called "Maria Sh" who then proceed to tell me that they're not able to file a claim with USPS yet and they have to wait 2 weeks to do it which is a literal lie because i was able to open one up immediately and i spoke to USPS directly and they themselves told me that FragranceLord is able to open one up themselves. So now i decide to wait a few days to see if theres any update from their end and still nothing. I decide to check on the status of the claim i filed with USPS to see it was approved and that it was covered but only for $100 when i paid $248.10. I decide to send "Maria Sh" an email with the proof of winning the lost package claim and asked if I can now receive my refund and I have yet to receive a response from her regarding it but literally right after i sent the email i decided to call their customer service and once again it's the same guy as always but the worst about it is that his stories never add up when it comes to everything. At first with the initial phone call i had with him he proceeded to tell me that the claim was filed with USPS and the "shipping insurance company" then when i called back a few days later to see if he had an updates he then proceed to say that the claim was filed with the "shipping insurance company" (mind this i've asked for the name of the company they refuse to say it) but they can't do it with USPS until 2 weeks after. I call today which is the day i saw the claim i filed with USPS get approved and i tell him that i emailed "Maria Sh" with the details of the USPS claim and proceed to tell me that they'll only be refunding me $100 because of the money that USPS is sending them which is super shady and they'll reship the item (which clearly i don't even want anymore because i just don't trust them) only for me to tell him that i didn't want it and even if i did i would have to find a new address to get my packages sent to and that i'd prefer my full refund back and vaguely try to insinuate that i had the bottle already and that i was trying to screw them over which is totally uncalled for,very disrespectful and utterly unprofessional especially when i've been doing their job for them when it comes to trying to find out what happened to the package. I will never do business with them ever again they're literally trying to steal $248.10 away from me and falsely accusing me of something that would be considered fraudulent by US laws especially since USPS is federal. The worst part about it is that my bank doesn't cover lost/stolen packages as a dispute because it doesn't fall under Reg E. So hence why i'm bring out the truth of this company on here and i'm also reporting them to the Better Business Bureau. Do not go by the reviews on their website either because when you go click for the 1 star reviews it automatically generates only 5 star reviews when it says theres 227 1 star reviews on there. btw if anyone anyone at Fragrance Lord reads this don't try and switch up the story because i have all the proof in the world when it comes backing up my claim and statement today and if you guys try and say that i never placed an order with the email registered on here then think again because my other email address is my Outlook email. PS: I'm pretty sure "Maria Sh" is the same guy that talks on the phone but he's trying to make it seem like it's not.

Very great customer service 100% Authentic Fast shipping

Great online shop!

Great prompt service!

Speedy delivery. Lots of items to choose from.

Excellent packaging and swift delivery.

Shipping is fast ....first time purchase from you....but the perfume I purchased is so water down....Initio Rehab....initio is known for long lasting....I have Musk Therapy which is very long lasting..thank you.