Excellent
1,228 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Scott D.
Posted
Great product at a great price with well packaged and timely shipping. I will continue to buy from fragrance lord for as long as they keep up the great work.
Response from Fragrance Lord· Aug 9, 2024
Thank you for your wonderful feedback! We're delighted to hear that you're happy with the product, price, packaging, and timely shipping. We look forward to serving you again and will do our best to keep up the great work. Enjoy your fragrance!
customer
Posted
Ordered Dior Homme Parfum. Came in 3 days and was aithentic. Highly recommend!
Response from Fragrance Lord· Aug 9, 2024
Thank you for your feedback! We're thrilled to hear that your Dior Homme Parfum arrived quickly and met your expectations. We appreciate your recommendation and look forward to serving you again. Enjoy your fragrance!
Derrick J C.
Posted
Alt is quick to get the order on it's way. I hadn't even realized that one of my selections was only available in the 60 mil bottle. Was under the impression that the buy 3 was only the 30 mil bottles. Nope, they shipped it anyway. Amazingly close, if not nearly spot on with the fragrances. Love the buy 3 deal!
Response from Fragrance Lord· Aug 9, 2024
Thank you for sharing your experience! We're glad to hear that you enjoyed the quick shipping and that the fragrances were a great match. It's awesome that the buy 3 deal worked out even better than expected! If you have any further questions or need assistance, feel free to reach out. Enjoy your new scents!
Carlo
Posted
Do not buy sospiro products from them they claim they are an (official distributor) they are NOT I emailed sospiro international directly and asked them if my vibrato I purchased from them was legitimate because after receiving it from fragrance lord I went to check fresh.com to check the batch code and it came up invalid I then went to tik tok and YouTube to see people unboxing the same fragrance and took their batch codes and was able to find a production date. Sospiro emailed me back and denied having a relationship with this company also stated the batch code I provided was invalid and directed me to use their websites list only for authorized distributors. So I reached out to fragrance lord and initiated a return after (Maria sh)responded and gave me my return label I returned the product unused which I stated multiple times yes the product was opened but I was told to open the box by fragrance lord customer service so they can do their own little investigation of the batch code on both the box and the bottom of the bottle she stated I would only be charged a $8-12 shipping fee I said that’s fine. I spent $198 in total on vibrato which I should of knew that was a red flag every other legit website has it regular retail for $325 when I finally got my refund confirmation they only gave me back $168 I feel ripped off I should of gotten at least $186 back once I stressed this concern they responded by to clarify we are an official distributor of sospiro products I said no your NOT the actual company denied any relationship with you! They had no response to that mhm exactly! So they apologized and offered me a 15% discount code for another purchase umm?.. no thanks! You sold me a fake product and took $25 from me and think I want to do business with you again!?. Bottom line people do a little more research check batch codes and make sure your products are legit I know we all try to find cheaper products but if it seems to good to be true then it probably IS I would give 1 star but at least they DID give me some of my money back or otherwise they would have a big problem I will not be using them anymore can’t say the same for their other products but sospiro! Stay away from them with these guys
Response from Fragrance Lord· Aug 7, 2024
Thank you for contacting us. We purchase all our products directly from the manufacturer, and we are an official distributor of Sospiro through our sister company. It's important to note that batch codes on Fresh.com can take up to six months to appear in their system. The Sospiro products you mentioned were manufactured in June, which is why their batch codes may not yet be updated in the Fresh.com database. We understand your concerns regarding the refund amount. The difference in the refund amount is due to the return shipping fee, which we clearly stated in our return policy. However, we strive to ensure our customers feel valued and fairly treated. We would like to further review your case to ensure you receive the appropriate resolution. We apologize for any inconvenience this has caused and appreciate your understanding. Please provide us with your order number and any additional details so we can address your concerns promptly. Thank you for your patience and for choosing Fragrance Lord. Best regards, Fragrance Lord Customer Support Team
Ss
Posted
Great customer service and fast shipping
Response from Fragrance Lord· Aug 6, 2024
Thank you for your feedback! We're glad to hear that you appreciated our great customer service and fast shipping. If you need any further assistance or have any questions, feel free to reach out. Enjoy your fragrance!
Marcos R.
Posted
Best Prices I’ve Experienced and Super Fast Shipping!
Response from Fragrance Lord· Aug 6, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you found our prices to be the best and appreciated our super fast shipping. If you need any further assistance or have any questions, feel free to reach out. Enjoy your fragrance!
Carlos
Posted
This was my first time shopping ever for a fragrance and Fragrancelord made it very easy for a new user. They even prodided me other samples of other top brands. I will be coming back for business. And shipping was fast.
Response from Fragrance Lord· Aug 6, 2024
Thank you for sharing your first-time shopping experience with us! We're delighted to hear that Fragrancelord made it easy for you and that you appreciated the additional samples of other top brands. We're looking forward to serving you again. If you need any further assistance or have any questions, feel free to reach out. Enjoy your fragrances!
VL
Posted
Complete disappointment! Fragrance is not in original bottle nor the scent. Customer service never returned my email to refund or try to remedy the problem in any way.
Response from Fragrance Lord· Aug 9, 2024
I'm truly sorry to hear about your disappointing experience. This is not the level of service we aim to provide, and I apologize for the lack of response to your email. Our team will reach out to you promptly to resolve this issue and ensure you're taken care of. Thank you for bringing this to our attention, and we appreciate your patience.
