Fourth FrontierReviews of fourthfrontier.com

Response from Fourth Frontier· Jun 28, 2023

We're glad to hear that your return experience with Fourth Frontier was effortless! We understand that circumstances can change, and we strive to make the return process as smooth as possible. We appreciate your feedback and hope you have a positive experience with your doctor-supplied monitor. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Response from Fourth Frontier· Jun 28, 2023

Thank you for your valuable feedback on our device! We appreciate your positive comments regarding its effectiveness for heart health tracking and sports training. Your suggestions for improvement are noted. Flattening out the back of the sensor to prevent the snaps from popping off during exercise is a great idea, and we'll consider it for future iterations. Additionally, providing more detailed information about non-Sinus Rhythm events on the website/app, such as flagging them on the ECG, is a valuable suggestion that we'll take into account for enhancing the user experience. We appreciate your input and will continue working to make our device even better.

Response from Fourth Frontier· Jun 28, 2023

We truly appreciate your feedback and loyalty to our product! We understand that financial situations can be challenging, and we're glad we could assist you by accepting the return and refunding your money. It's fantastic to hear that you purchased the Frontier X2 again and have been loving it. We apologize for the inconvenience caused by the power button issue, but we're delighted that our support team promptly arranged a replacement device for you, and even covered the 2-day FedEx shipping. We strive to provide the best service possible, and your 5-star rating means a lot to us. Thank you for sharing your positive experience, and please don't hesitate to reach out if you have any further questions or need assistance in the future.

Response from Fourth Frontier· Jun 28, 2023

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with both our product and service. It's fantastic that your order was promptly delivered, and you found the device easy to set up and use. We're glad that the heart activity data provided detailed insights, and our app and web portal were user-friendly for you. We apologize for the small issue you encountered, but we're pleased that our support team promptly responded and provided excellent assistance. It's great to know that you received a new device within a few days. Thank you for recommending the FourthFrontier X2 for heart health monitoring. We appreciate your support and please don't hesitate to reach out if you have any further questions or need assistance in the future.

Response from Fourth Frontier· Jun 28, 2023

Thank you for sharing your detailed and positive experience with the device! We're delighted to hear that the FourthFrontier device has been fantastic for monitoring your heart health, especially after experiencing a heart attack. It's great to know that you were able to track your heart strain in real time while working on your roof, providing you with peace of mind during the recovery process. We appreciate your feedback on the convenience and versatility of our product compared to a handheld instrument you previously owned. The quality of the traces and the positive comments received from doctors further emphasize its value. While the software doesn't flag AFIB specifically, the ability to flag anomalies in the rhythm and easily review the recorded sessions allows for a closer examination of events like PAC/PVC occurrences, rapid rate changes, and workout recovery rates. We understand your desire for more comprehensive printouts and the limitations due to file size considerations. We appreciate your suggestion for printing out session ranges in the same resolution and formatting as the online access, and we'll take it into account for future improvements. Thank you for recommending our device to your friends. We understand that the price point can be a challenge for some, but we strive to provide a valuable and subscription-free solution for heart monitoring. If you have any further feedback or questions, please don't hesitate to reach out. We're here to assist you.

Response from Fourth Frontier· Jun 28, 2023

We're glad to hear that our support team was able to assist you with the problem you encountered during the update. Providing a good solution and offering the option of an online meeting demonstrates our commitment to resolving any issues you may have. We appreciate your gratitude and value your satisfaction as our customer. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Response from Fourth Frontier· Jun 28, 2023

We're thrilled to hear that our customer service team was able to address all your concerns and provide you with the information you needed about how the device works. We strive to have a great group of people who are knowledgeable and dedicated to assisting our customers. Your positive feedback about our customer service is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to provide excellent support!

Response from Fourth Frontier· Jun 28, 2023

We're delighted to hear that you find our device to be better than a smartwatch for keeping track of your heart health! The detailed graphs, charts, and high-quality EKG provided by our device are designed to offer valuable insights. We understand your gripe with smartwatches requiring both hands to get a short EKG view, whereas our chest-worn device allows for a hands-free EKG recording. In addition to EKG, the device also provides metrics such as heart rate, breathing rate, and strain, which can be incredibly useful. The ability to set alerts for these metrics eliminates the need to constantly check a watch, providing convenience and peace of mind. Thank you for your positive feedback on the device's features and capabilities. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help you monitor your heart health effectively!