ForTheFit.comReviews of forthefit.com

I do my Christmas shopping early and because I placed my order on November 15th, I had to return within 30 days for a refund. Since the item wasn't opened until Christmas day, they won't refund my purchase. You cannot speak directly to a customer service representative. The only way to communicate is via CHAT and all responses seemed to be prewritten. I WILL NEVER PURCHASE HERE AGAIN. TERRIBLE.

I made a purchase in November. One of the items was on backorder. While I do not agree with their policy, I understood it and was willing to wait for all items to be sent together. After over two months, I sent an email saying "I made this order over two months ago. When will I receive it? Thank you." I received a page long email with pictures, highlights and red arrows stating that I agreed to their policy. I did, but they charged my credit card immediately and I was still waiting over two months for my order. I found it insulting that they took the time to send a full page response to a simple question of when will I receive my order that was already paid for. They also gave me a choice of ordering something else or placing two orders and spending more money. I did not want another product, nor did I want to spend more than I already did. I apologize for being unreasonable to ask when I would receive it after two months. No other company has a policy like this. They all ship the products as they come in stock. I cancelled the order and received a full refund. This company should spend some time looking into their products and policies and less time attacking customers who don't like laying out $150 for over two months without receiving their products.

The majority of the fake positive reviews for FTF that people are leaving on Google and elsewhere are definitely employees who work there and people who are their friends and/or related to them. And no wonder why they don't list their phone number and address anywhere, so that customers like me can't call and tell them verbally how unintelligent they are or know where to send a return (because the address to send returns to in FL is different than the one in NY they send their items out to customers from). First of all, For The Fit said they don't even do exchanges (the first I've ever heard of ANYWHERE that sells clothes NOT doing exchanges) when I only needed to exchange the style in the same size I bought for a tall guy. So you can only return and wait for a refund to happen if you're broke to place another order. Of course they don't pay for the shipping of what you need to be mailed back to you or have any prepaid return labels like how it should be in these modern times unless you want to pay $16 or more for their return shipping. As I mentioned before, the address in Bay Shore, NY that FTF sends their items to customers from is different than the address in Orlando, FL you have to mail returns to. The ONLY way you can find out the Orlando, FL return address is if you waste $16 or more of your money to use their "return" label, but to do this you have to know the EXACT weight in pounds, ounces and package dimensions or you CANNOT proceed to the next step. For The Fit is either just HORRIBLY behind in NOT doing exchanges and making returns streamlined and inexpensive like most places do or they do it on purpose to deter ANYTHING from being sent back to them so they don't have to give anyone their money back because ONLY profit matters to them. Instead of wasting $16 or more to return the tall mens pants to them, I needed to save money so used a USPS priority mail padded flat rate envelope instead which was about half the price to send the return. But again, I later found out you can ONLY find out what the Orlando, FL return mail address is if you waste $16 or more with the FTF return process on their website apparently so I mailed my flat rate envelope to the same address in Bay Shore, NY (which is the address on the package from FTF their items come in) because the FTF employee who emailed me waited until after I mailed the USPS envelope to NY to tell me that their returns address was in Orlando, FL. When I asked the FTF employee what that address was so that I could contact USPS to get the pants rerouted from NY to FL, they never told me what it was! Thank goodness the return was still accepted when it got to NY (the only good thing about this whole awful ordeal) but the refund took even longer. Not surprisingly though, this gets even worse. FTF deducted the $9 that I also paid USPS for out of my own pocket to ship the pants back instead of giving me my full refund of $71 so I paid for shipping twice and only got a $62 refund . What!? To top it all off, For The Fit posted my email (that contained all my personal contact info in it as well) I wrote them calling them out for everything and wanting to know why on earth would they deduct the $9 shipping that I obviously paid USPS for out of my own pocket (because the padded flat rate envelope is from USPS duh) in Google when I wrote a review about them there. No apology about anything from FTF of course. Give me my $9 back you thieves!