FanaticsReviews of footballfanatics.com

Read countless bad reviews about Fanatics . As a Sea Hawks fan living in Australia it is nearly impossible to find fan gear so decided to use them on friends recommendation. Have had 3 orders from Fanatics now and can't fault them. Quality of products and service are both excellent. No order has taken more than 14 days to reach Aus from USA. Friends experience with them exactly the same, and she is ordering gear from 3 different teams for her sons and husband. Unfortunate to hear of other's bad experiences but personally can't recommend them highly enough.!!!!!

DO NOT ORDER FROM THEM!!! Ordered item in time for Super Bowl and paid for 2 day shipping to have it in plenty of time. Got confirmation emails for both order, and tracking. It did not arrive according to tracking time, so I called. Spent huge amount of time on phone only to hear that they had no idea where my order was; they didn't even know if it went out. I was told that I would the order AFTER the Super Bowl, but again, it did not show up. They have offered more excuses, told me that I've misunderstood shipping and no one takes any responsibility. Asking for a discount is out of the question, and they expect me to pay a premium for them breaking our contract not once, but twice. NEVER will order from them again. Going to fight this with my credit card. Apparently they offer a 100% satisfaction guarantee and will give everyone 30% off their orders and some fanbucks. Ridiculous! It's like ordering a birthday cake, going to pick it up and they tell you, "Sorry, you'll get it sometime (though we cannot pin down when) after the big day, but we'll only make you pay for most of it". Given the price, problems, aggravation and disappointment, I should get it for free. An no, I do not want to hear, "I'm sorry" from Fanatics anymore. Save it, SCAMMERS!!

Placed an order on 1/25/16 and it said 3 - 7 business days. Called in today, 2/2/16, found out that my order is scheduled to ship today. Don't buy anything from them again. I wished I can give it no star.

I purchased a sweater with faster three day business shipping, item arrived a week later. Past the date I was guaranteed. I had checked shipping updates daily. Item was in one state for two of the business days. Item arrived in my location, and was not delivered and when I called the shipment company they did not do business on the weekend. Even though on the tracking, it said it was shipped. When contacting Fanatics, the customer representative Gevhart told me, " Some customer receive information that their item has shipped out a day early when it really did not it is suppose to ship out next day." Fanatics has on their website, Unconditional Satisfaction Guaranteed. Gevhart said item was shipped and then disconnected conversation, leaving customer DISSATISFIED. I reported company to BBB.

I placed an order and registered an account with them. However I have no account or any order and my card was charged but company claims I never ordered anything. My bank shut my card off because the charge comes from a fraudulent account in China. BEWARE!!!!

I ordered a christmas present for my uncle part way through NOVEMBER, set to arrive by the end of the month. Waited and waited and it never showed up so I filed a request to see what happened and they told me my order was LOST. And then said they would send out a replacement order. AND THEN the item was out of stock!!! So I looked and saw they had it in stock in the next size up so I sent a request for that and they never responded! So I called them and the woman was so unhelpful! And by that time the item was out of stock in all sizes! She just kept apologizing and saying that this never happens, but according to these reviews this happens all the time!! SO unimpressed. And disappointed. And all I got was $20 fanbucks, but I'll never use them because I am NEVER using this site again.

Don't ever order from this company. I ordered 2 items and it took almost a month to get the first item and they still won't send me the second item. They now say it's been over 30 days since I ordered it so they won't send the item. Which I have requested multiple times with in the 30 days. They give fake FedEx tracking numbers to look like they shipped your order when they actually never did. Then when you try contacting them a crazy amount of times is when they finally ship out the order and for it to still be missing items. I feel they are a scam and are thieves. Save your self the trouble never order from these people.

Not being able to return a product that doesn't work is RIDICULOUS! They state because they offer deep discounts that they can't accept a return?!? Not even when the product doesn't work!?!? if they say i had to pay the shipping and a restocking fee, which is still a bad customer service policy, at least they took back the NON-WORKING product they sold me. As a business owner i have never written a negative review because i have always been able relate to problems a business can deal with, until now. Never have i had a situation like this where the company basically has a "SUCKS TO BE YOU" policy if they sell you a non working product. by the way their "deep discount" is offered in many other places on the web and locally here in Seattle, there is nothing special about their prices. After shopping on-line for 20 years i can honestly say i'm shocked by this horrible service when i thought i couldn't be surprised ever again. i love on-line shopping for goods and services and currently spend over 100k per year doing so for deals and convenience for my business. i don't wish anyone to ever lose their job so let me say this.... please fix this problem, change the return policy, train the employees, hire a consultant on service, change the company name and start over..... do something immediately, the ship is going down. best of luck, this will be a difficult hurdle to overcome.