Poor
49 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fonally is listed under Computers & Phones.
Fonally (fonally.com) has 49 customer reviews on Rated Honest, with an average rating of 2.5 out of 5.
49 approved reviews, newest moderated first
Chad F.
Posted
I have been waiting nearly 2 months for a delivery. They tell me to wait and it continues to not show up. The most recent email said to wait a few more days even though they have no idea when it will be delivered.
Teya B.
Posted
I would not even give 1 star but had no other choice. DO NOT order from them. They have a very poor quality items and long wait for the shipment to arrive. I think it's coming from China since they don't have distribution here in the US. I've ordered 3 items and one was free 2 month ago received 1 item only and the rest are still being in shipped and free item was not even shipped yet and it's been 2 MONTH! In meanwhile the only item I received broke and useless.
Christine A.
Posted
This company took my order for a phone case about 2 months ago for a case that has yet to be shipped, and keeps spinning a story about an overseas backlog and that it has been shipped. The USPS tracking number clearly says that nothing has happened. Stay away.
Aimee W.
Posted
I am a sucker for iPhone cases and Fonally gives me exactly what i am looking for. Be prepared to wait a bit but its worth it.
Lisa M.
Posted
Beautiful collection and amazing staff. The plated ring case is absolutely gorgeous. I bought 3 cases and my daughter loves hers. I had an issue with the size of the case. I reached out to support and Sara was amazing in helping me out. It was my mistake but Sara was wonderful in resolving my issue.
Louise B.
Posted
Do not bother attempting to make a purchase. 2+ weeks after ordering, I finally received a USPS tracking number and then a delivery confirmation with no actual package being delivered. I have a security camera so I can see the postal carrier and see that she never had any package in her hand that was delivered. Over the last couple days I have reached out to customer service multiple times via email and by phone and have received zero response. Shady business practice at best. I would blow up their social media with complaints, but for a company that’s supposed to be so modern they have virtually no social media presence. Save your money. With these ethics they likely won’t be around long anyway.
PB
Posted
SERVICE SUCKS! PATHETIC COMMUNICATION! MISREPRESENTING SHIPPING TIMEFRAME…TAKES 2 MONTHS TO GET ITEMS PURCHASED AND THERE IS ZERO INFO IN TRACKING!!!!!!
N J.
Posted
I ordered phone cases from Fonally in April and just received them in July! Similar situation with customer service being responsive and blaming it on shipping delays from Singapore. I did receive my order and the items were nice and as seen online. I probably would not recommend this website punless you are patient and remembering to stay on top of customer service otherwise their making a lot of money of off doing nothing!
