FNBReviews of fnb-online.com

As close to a scam as an official bank can get. Can never access MY MONEY from the app that is advertised "Bank where and when you choose!". I pay monthly admin fee for the worst admin I have ever experienced, try to contact them because their useless app and useless online banking has been offline since this morning, its 16:00 and I am still stuck. I am now cancelling EVERYTHING!!! Investments, funeral, even my account. FNB seriously sucks!!! And does not give a 🦆 about you, I have been stuck at a fuel pump where FNB wanted me to wait 5 business days. GFYS FNB!!!!! AS HARD AS YOU CAN!!!!!! RUN AWAY FROM THIS SCAM BANK!!!!!

I've used the same PayPal account and the same email address for years without any issues. After the recent PayPal update, my PayPal withdrawals through FNB suddenly stopped working. The first error I received was a vague message stating that "there is an issue that needs assistance from the helpdesk" and that FNB was unable to process my request. No indication was given as to what exactly was amiss. Fast forward two days, several costly, and ulitmately unhelpful calls, and now I had to re-link my Paypal account to my FNB account. After numerous failed attempts stating "same fields are invalid", without any indication exactly which fields were supposedly invalid or how to resolve the problem the error eventually changed to: "email belongs to a different PayPal account." This is simply incorrect. I have one PayPal account, one email address, and nothing has changed on my side. The service had been working perfectly until the recent PayPal update. I again contacted FNB's Paypal support desk. Unfortunately, the assistance I received was disappointing. The consultant focused on generic troubleshooting rather than investigating the actual issue, despite it being clear that this was not a user configuration problem. There was no meaningful explanation of the error, no acknowledgement that it could be related to the recent PayPal changes, and no ownership of the matter. I ended up losing a sizable chunk of my money to service fees, trying alternative methods of gaining access to my funds. This appears to be a backend integration issue, and instead FNB staff treated it as user error. My frustration isn't that technical problems occur. Systems break. Updates introduce bugs. That happens. My frustration is that customers are first met with misleading error messages and frontline support that cannot distinguish between a genuine backend fault and a customer mistake. Hours are wasted chasing a problem that doesn't exist on the customer's side. I hope FNB reviews both the quality of their system error messages 3 and the training provided to first-line support. If the PayPal integration is experiencing issues after recent changes, customers deserve accurate information rather than cryptic messages that send them in costly circles that FNB definitely won't be reimbursing.

My current experience owner of a active FNB Life Insurance Policy, includes dreaded disease has been met with total disappointment when a claim was recently lodged and rejected by FNB Life. I applied for a disability sticker with my Specialist Medical Assessment Report and qualified for a disability sticker which is annually renewed at a price albeit a Senior Citizen, Pensioner. I had a stent procedure completed and was confirmed with a Obstructive Hypertrophic Cardiomyopathy Heart Chronic Condition, and ever since then actively on Chronic Meds, compulsory for am and pm consumption. Claims were lodged from my end with FNB Life and they refused to honour my lodged claim. I appealled the rejected Life Dreaded disease claim and technical excuses resurfaced by FNB Life Department Assessors to reject the claim. I am currently experiencing poor, Chronic Heart Health challenges, day in and day out where I have been diagnosed with oHCM, where the Heart Septum muscle, in the below heart chambers is Abnormally thick and stiffened, which blocks, reduces the flow of blood out of the heart. Currently experiencing chest pains, headaches, fatigue, short breadth, sleep apnea, sleepless nights, anxiety and total dependency on Heart Specialist Prescribed Chronic life threatening medication. Shocking experience which needs to be shared for awareness purposes. Disappointing and misled by FNB Life Sellers.

My current experience with an active FNB Life Insurance Policy for dreaded disease has been met with total disappointment. This is an active policy and when a legitimate claim with all Physician, Cardiologist Medical Specialists reports were submitted for a life threatening chronic disease condition, namely Obstructive Hypotrophic Cardiomyopathy Disease, FNB Life refused to honour my claim. They then make you runfrom 'Pillar to Post' with the said condition. When following up on the claim, calling the Life Specialist handling the claim, they either on leave, or off ob sick leave and the excuses continue when following up with the Life Department. Observation has it that only when an email is sent with Manager copied, one receives limited or even no feedback I strongly recommend that one must be extra careful when purchasing a FNB Life Policy since one must be prepared for a run around albeit claim submission was met with due respect per the requirement. Shocking experience.

FNB lines the new home affairs. An hour to pick up a card at Sandton city? ABSURD

wish I could give -5. I’m extremely disappointed with this bank’s ongoing fee practices. Over time, I’ve noticed a steady increase in monthly charges along with additional fees that feel excessive and, in many cases, unnecessary. There is little to no transparency around these increases, and it often feels like customers are being penalized without clear justification. Banking services should provide value and fairness, not constant unexpected costs. At this stage, my account is significantly in the negative — not due to my own doing, but as a result of these ongoing charges by the bank. It’s becoming increasingly difficult to justify remaining with a bank that prioritizes profit over customer trust. I am now seriously considering closing my account by the end of this week and, based on this experience, I would not recommend this bank to others.

Stay away from this bank , they steal money from your account. Everytime you get your salary weird things start happening and you wake up the following day with a negative balance!

eBucks Boost My Rewards Program is an absolute S C A M. There are a few criteria one needs to meet each month in order to qualify, so that after a year, you get a R1500 eBucks payout. I have met these requirements every month and received my payout every year without fail. This is the only real benefit or reward one can get from FNB, so I always consciously make sure to meet the requirements so that I can benefit from it and actually get my money's worth out of being an FNB client. This month FNB is telling me I did not meet the requirements, particularly the one for minimum R5000 card spend. I am looking at my transactions for the month in question, where I have spent almost double that. When I pinpointed this to them, they are telling me it doesn't matter which day I physically did the transactions on, because it will only count towards the month that the merchants cashes it for. So basically even though I far exceeded the minimum criteria, I now lose out on the reward because of the dates that the merchants choose to do their banking. Is the agreement for rewards between the bank and the merchant? No. It is between me and the bank. So why should my only reward as a long standing client now be affected by how the merchant chooses to do things? I asked the eBucks consultant Farhaan if they are going to make a plan for me to still qualify for that month in question because it's absolutely heartbreaking for me to lose out on the entire year's reward program when I've worked so hard towards it and have always been consistent, now I lose out just because of one month that the merchant decided to do things in their own time. The consultant told me they won't be able to do that for me. I guess they don't give a D A M N how long you've been their client, how much you spend with them, how many products of theirs you've signed up for, they still will not budge. So if you're thinking of signing up with FNB because their rewards sound so juicy on paper (like I foolishly did) don't waste your time. It is a gamble and is being wildly misadvertised and misrepresented. Their rewards are not guaranteed no matter how much effort you as a client put towards meeting the requirements, they will deny you because of third party merchants whose banking dates can change and differ anytime which literally has nothing to do with you. I won't be surprised if FNB makes an arrangement with these merchants to cash things out at a later date just so that they can avoid paying out these eBucks rewards to clients. Imagine how many hundreds of thousands they are pocketing like that. Very D I S H O N E S T and S C A M M Y. And so disappointing coming from a whole financial institution. These are the people you are trusting with your hard-earned cash. Better to move to a different bank where sure, your fees might be a rand or two more but atleast with those institutions, what you see is what you get. Not like FNB who will find any avenue to avoid giving clients their rewards.