Florists.comReviews of florists.com

Horrible! Tried to send flowers to my mom in the hospital from my brother and I and the company let me fill out all the information and pay, of course… But then they called and left a message that they couldn’t even find a florist for delivery so they canceled and refunded my money. Suck it Florists.com.

Delivered flowers 5DAYS late, they don’t care, won’t respond

I chose florists.com because it was offering a huge 20-mile per dollar spent bonus with MileagePlusShopping. What a mistake! Flowers were not delivered and no email confirmation of delivery, yet website said they were delivered. Customer service is only through chat function. Hard to get through, with no indication of when you will be picked up, if ever. After 10 minutes, I gave up and started over. When I did finally get an agent, I got an apology--no, there was no flower delivery. She offered a re-order, and I did. I asked for the local florist to call me to confirm delivery, which she said they would do. The next day? NO FLOWER delivery, no phone call, and again website said it was delivered. Another huge hassle getting through to them on chat function. As I was about to give up on the chat function and use credit card company to cancel, I got a phone call from them. Oh, so sorry. We can cancel for you. OK, I did. Minutes later, there was an email offering to send an apology to the recipient with another attempt at re-delivery! No dice to that! Refund notice came through promptly, but it says that it may take "one or two" billing periods to receive the refund. Looks like ANOTHER slow roll. I will give them 4 days and then will contact the credit card company to end this saga. What a scam! Beware!

I WISH I'd seen this site BEFORE I ordered flowers for a friend. I ordered a beautiful arrangement of lavender and pink flowers. What she GOT was some crappy yellow and red flowers that look like they stole them off a gravesite. NONE of those flowers looked like the photo. DO NOT USE THIS WEBSITE TO ORDER FLOWERS.

DO NOT ORDER FROM FLORISTS.COM! SCAM! I have many friends with birthdays in January. I usually only send them flowers or plants via Bouqs.com and have exclusively for years as they have almost always been on point with delivery on time & quality. I only gave Florists.com a try as they had a deal with Rakuten who I have been using to try to save money. The prices seemed great so I placed 2 orders for friends upcoming birthdays. What a scam of a company. Received order confirmation email & then nothing. Was to receive emails when orders were delivered but both of my friends birthdays passed & they received nothing from me. So embarrassing! The chat feature on their website does not work! They do not provide any phone number or email on their website so you have no way to contact anyone regarding your order! Luckily I paid via PayPal who provided me a 1-800 number and email but my attempt to call was never answered and I still have no reply to my email. What a headache this would have been to try to get my money back from a credit card company. Save yourself the headache & order only from local florists direct or Bouqs.com has always been great.

I went with this company for a unique arrangement but wish I read the reviews first. Flowers I ordered were not delivered and chat feature did not work. I was able to find a number in their terms page (it's 1-800-flowers and they redirect you). their notes indicated local florist couldn't fill the order but that was not communicated to me. Who knows when I would know if I didn't call. The agent offered a second delivery attempt but had to rescind that because there was not another option in zip code range. I canceled the order and got a refund. I won't use them again.

Flowers never arrived, tried contacting, chat button did not work. Finally chatted with someone, gave some excuse that the florist didn't have the flowers but that was never communicated to me. I asked for a full refund. She said that I would get a refund in 30-45 business days. WHAT?! Do not use this business!

I bought flowers for my wife birthday! They never delivered! There is no way to contact them to know what’s happening! They put a link for a live chat that never opens! It’s a horrible experience! I would not recommend it for anyone to use their services! Do not buy from them! I placed my order 12/24 the birthday was 01/06!