FlooretReviews of flooret.com

We just installed flooret floors in our entire house and it has been a great experience thus far. The chat option has come in handy and the customer service has been awesome with answering our questions. Devon helped with our cleaning questions and even sent some products to try. We definitely will keep flooret in mind for future flooring jobs.

Ordered $3000 worth of flooring in August with the expectation that it would be delivered in October. October came and went and nothing was delivered. The delivery time was then pushed back to mid-November. About a week and a half before the scheduled delivery time, I contacted customer service to make sure everything was on schedule to be delivered this time. They told me everything was on track to be delivered. November rolled around and now all of a sudden they are telling me the flooring won't be delivered until late January or early February, about 6 months after I ordered it! This is for a rental property, and I cannot lose six months of rental income because there is no floor. I have redone the entire property, and this is the only thing that has been delayed. I understand we are in a pandemic, which is why I gave them the benefit of the doubt with the original delay, but to be told that everything was on schedule and at the last minute get told that I would have to wait 3 more months was not what I would call exceptional customer service. I even offered to accept one of the other colors, but they wanted to charge me extra despite that not being the color or size I originally wanted. Their products look good online, but good luck actually receiving them...

I received my flooring with multiple planks broken. Our flooring was also delayed over 1.5 hours passed the 4 hour delivery window time. Although answers to questions were delayed from the company and we had to ask the same question a few times Customer service did make it right! Would order again

Very disappointed in the customer service from Brian. He gave me false information and now I cannot wait the 2 months for the product to come in. I liked 2 of the new colors that came out in November and was torn on which one to order. Brian said they did a photo shoot showing pictures of the flooring down and would be available to see in December....which they never were. I just called today, 1/28, they still do not have the photos from the shoot and the 2 colors I am interested in are backordered till the beginning of April. Because my project cannot wait that long I have to go back out and shop for another brand floor that is available in February. My advise Is do not deal with Brian!

Update: Received order with several damaged planks. Company said they would send replacements. I really like the product separate from these issues. I will update once they have resolved the issue.

I discovered Flooret when searching the internet. Their story was compelling but how would the reality compare? We used their Arlo shade flooring in a new custom 3400 sq ft home in 2020. I couldn't be more pleased with the whole experience. The product is high quality and their customer service excellent. I paid for the product and had them hold it for me in their warehouse to be sure it would be available when needed. It was then delivered promptly, and returning surplus material at the end of the project was a breeze, with me being charged just the return freight. Their vinyl plank product looks as nice as wood, is easy to maintain, but most importantly, so much more resilient to animals, sand and grit, not to mention spills or even floods!

I cannot recommend Flooret. We had their flooring professionally installed (floating) in our kids' playroom about 3 years ago - nearly 1000 square feet of product. I reached out to Flooret a couple of weeks ago because we had planks separating at the sides. Flooret's initial response was to suggest that I glue down the separating planks. When I pushed back on that, they offered to send an inspector. The inspector's report states that the gaps were caused by an installation problem because the tolerance for level on this flooring is only 12/64" difference in a 10 foot span. The inspector managed to locate FIVE instances of areas exceeding this standard (none of them by more than 4/64" or 1/16") - OVER NEARLY 1000 SQUARE FEET. So, Flooret now recommends that we "simply apply a wood filler in the gaps that is in a matching color." That's not an acceptable fix. If the flooring is moving because the interlocking installation system is defective, there's no way filler won't simply "pop out." Really disappointing and a very expensive mistake to choose Flooret. So much for a lifetime residential warranty.

Installed in whole house including stairs. Very high quality product. I compared this to many other products and flooret had the best quality wear layer available. Customer service was outstanding with both helping with the order and with installation questions. If you are considering LVP, order some samples and compare for yourself. My wife's allergies have been greatly improved and clean up is easy. Also it looks fantastic.