Five9Reviews of five9.com

Would recommend for your business! Integrations do seem difficult though

I truly appreciate how willing Five9 is to help with any initial issue and continued follow up support is fantastic!

If we ever are having issue with the system or just basic questions, Five9 staff is always there to help and make sure we are taken care of.

Good, intuitive system. Like the Cloud aspect of the system and no hardware on site to maintain. Also like that DR is provided in the cloud as well. Would have scored higher, but I think the agent/licence costs are high.

Feature full system that is easy to use, I would recommend this to anyone who needs a contact center for a decent price. Our only pain points would be: -Its in USD, for a Canadian company the exchange rate is not great. -Java, self explanatory.

Great support and nice to work with! They have API integrations for everything, documentation, and when you get stuck their support is fairly helpful. I work on the development side of things, so I've found a couple things somewhat frustrating For example, their front-line support isn't great at answering API questions, examples are difficult to find, and the documentation could be improved as it's all in a single PDF. Despite the difficulties I've had with the API, I've gotten everything to work as needed and I'll eventually get the help I need. Overall I'd highly recommend Five9

Customer Service has been improving their service for my last review I had was a time where was a transition into bad service, I can see the difference for that.

Five9 makes it possible to connect with my customers in a more effective way. Some essential functionality is behind a paywall, however.