John H.
Posted
So far have not needed the service
So far have not needed the service! That's a good thing!

Poor
474 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
First Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.Call us today to hear more about our Discounts and Promotions!
First Premier Home Warranty (firstpremierhomewarranty.com) has 474 customer reviews on Rated Honest, with an average rating of 2.5 out of 5.
Showing 161 reviews with 5 stars · Clear filters
John H.
Posted
So far have not needed the service! That's a good thing!
ANNA H.
Posted
I can’t say the company has done great nor can I even say what they will do. I just know they promised me more people to take care of issues if something should happen in my home. I have had experience in the past and I had trouble with the heating system and after three months, the company I was with had failed to get me anybody to come and work on it. And when I decided to tell them that was enough that I wasn’t paying any more premiums, they wanted to charge me a late fee. at least with home premiere they had promised me better service response time because of the area that I made sure they were aware that I was in and if they can’t provide that, and I’ll say I’m done I’m done no late fees no hassle. I’ll look forward to working with them. I pray I never need them, but I look forward to working with them if I do thank you.
Jim T.
Posted
Joe Mitchel, your rep, worked with me via text msg (i am deaf)to answer all my questions and get me hooked up. This guy is a gem. Whata guy.
Lynn H.
Posted
Life has been somewhat difficult these days and Joe at First Premier was so helpful that it actually made me smile and I appreciate his help very much
Vito S.
Posted
Kim was very helpful and addressed my concerns properly appreciate all she does and she at least answered the phone with professional attitude and concerns for my issues. Hopefully you appreciate all she does! Excellent Employee restored my belief in the company! Best Vito
Response from First Premier Home Warranty· Feb 19, 2026
We appreciate your feedback, Vito
gloria C.
Posted
Roger explained it very well and sold me. Thank you
Response from First Premier Home Warranty· Feb 19, 2026
We appreciate your feedback, Gloria
Theresa H.
Posted
Excellent customer service
Response from First Premier Home Warranty· Feb 13, 2026
We appreciate your feedback, Theresa
Tim D.
Posted
My first contact was with Andrew…I had made a list of questions and he answered all of them very well. My second contact was with Jason Adams. My experience with him was very informative, but more importantly there was no pressure, just good customer service. Hopefully in the next year, I’ll get to become familiar with First Premier and be able to recommend First Premier to friends who have or are planning to relocate to AZ from CA.
Response from First Premier Home Warranty· Feb 11, 2026
We appreciate your feedback, Tim