Olivia S.
Posted
My return was sooo easy to process and …
My return was sooo easy to process and the people I worked with were awesome!

Excellent
6,647 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Olivia S.
Posted
My return was sooo easy to process and the people I worked with were awesome!
Breeja J.
Posted
They keep you updated a lot, they're amazing.
Jamie M.
Posted
Firmoo was so quick and easy to use. The questions along the way of picking my best frames and lenses we're super simple and easy to understand. I've gotten so many compliments on my non-rx glasses!
aly G.
Posted
Incredible service
Nicole N.
Posted
Firmoo has nice glasses at reasonable prices and their customer service is very helpful, will shop here again!
Adnan O.
Posted
My experience with Agnes has always been pleasant. Not only she is very helpful, she is also polite and patient. She always follows up and guide me regarding matters and that is what I call a tip top customer service and experience.
tammie C.
Posted
Vizy is a great CSR, any questions can be asked and an answer would be provided. Thank you for the constant updates. Tamara
Brandon S.
Posted
This is the best online customer service I've ever gotten! Agnes handled my entire situation in 30 minutes (which is so fast for what I imagine is a very busy company.) They really do treat you like you're a VIP. Thank you Firmoo for existing!