Excellent
6,647 reviews
FirmooHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Raylene B.
Posted
I received my pair earlier than expected, which I was thrilled about. I loved the look and fit. Very light weight, which my nose is thankful for. I can't wait until I can wear them to social events and show them off. Can't beat the price.
Wivina D.
Posted
Glasses are very good quality for the price! So many différents frames to choose from! And customer service is excellent!
Owen C.
Posted
very happy with the service offered mostly after by mistake I swapped the prescription. Thank you for a smooth, hassle free service
Lourdes
Posted
Tengo unas gafas firmoo, pero no me sirve ninguna toalla antivaho para ellas, cosa que para otras si, os pasa lo mismo?
Response from Firmoo· Feb 16, 2021
Hi Lourdes, Thanks for your review and feedback. Could you please send us your order number for checking first? To avoid fog, it's suggested to have Super Hydrophobic coating or a Anti-fog cloth. Super Hydrophobic coating makes the lens easy to clean, while Anti-fog cloth is effective for reducing and preventing fog from forming on lens and will stay fog-free for approximately 12 hours. Please feel free to contact us if any question. Best regards! Firmoo Customer Support Hola lourdes Gracias por tu revisión y comentarios. ¿Podría enviarnos su número de pedido para verificar primero? Para evitar el empañamiento, se sugiere tener un revestimiento súper hidrofóbico o un paño antivaho. El recubrimiento súper hidrofóbico hace que la lente sea fácil de limpiar, mientras que el paño antivaho es eficaz para reducir y prevenir la formación de niebla en la lente y permanecerá libre de empañamiento durante aproximadamente 12 horas. No dude en contactarnos si tiene alguna pregunta. ¡Atentamente! Atención al cliente de Firmoo
Laura V.
Posted
Amazing glasses. So lightweight and great quality. They fit the face perfectly and the dark tint to the lens is perfect as sunglasses!
good
Posted
I am satisfied and communication was good at all times
Gail S.
Posted
Excellent product and so happy with my (2) new pairs of glasses. Throughout the process, I found it easy to correspond with Firmoo and had questions answered right away. 5+ Stars for your company!
cee L.
Posted
I've ordered from Firmoo in the past based on a recommendation from a friend and I just keep coming back to them. They have reasonable prices and a great selection of styles to choose from. Recently, I ordered a pair of eye glasses that had some glitter on the side and I thought it looked really pretty. Upon receiving them, I noticed that the glitter was just a strip of glitter tape and the edge was already starting to stick out, so I wanted to return them. They are really cute but I don't think the strip would last long for me especially if I were to clean the glasses with eye glass solution, or even if it gets wet from the weather. The process for returning was straight forward; log into your account and go to your recent order, click on exchange or refund and they'll contact you within 24hours. First all, I'm really glad they actually responded within the expected time frame. I've had some experiences where I wouldn't receive a response until a week later! Anyways, Precious contacted me within the expected time frame and kindly gave me a credit towards another pair of glasses. She generously allowed me to keep the current pair as backup or I can choose to donate them, so that was nice of them. All I had to do was pay for shipping on my future purchase, which was fine. It was my mistake for not looking into the glasses thoroughly before purchase. Both of my glasses came within 7 days, from the time that I placed my order. Very fast shipping to Canada! Honestly, you can't go wrong with Firmoo. From their prices to customer service, my experience with them has been nothing but exceptional.
