Excellent
6,647 reviews
FirmooHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Firmoo (firmoo.com) has 6,647 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
6,647 approved reviews, newest moderated first
Gabrieli W.
Posted
Semplicemente perfetti in qualsiasi occasione prodotti ottimi ad un prezzo veramente conveniente, spedizioni rapide e sicure con tracciabilità che parte dalla azienda di produzione e qualche anno che usufruisco dei loro servizi e continuerò sicuramente grazie
Korra
Posted
Habe 2 Brillen bei Firmoo bestellt. 1. Top, sitzt super und wie erwartet. Bei der 2. hat mir leider die Farbe trotz Anprobe via dem Tool auf der Firmoo Website nicht so gefallen. Ich habe Customer Service wegen Umstausch kontaktiert, welcher sich schnell zurückgemeldet hat und mir ein grpßzügiges Umtauschangebot gemacht hat. Kann die Firma nur weiter empfehlen
Emma C.
Posted
I was unsure of ordering from Firmoo as I’d not heard of them before and prices seemed too good to be true! I had a look through the frames and added so many to my wishlist as there are so many beautiful options! At the end of March I placed my first order, one pair of glasses as a trial run, using a good discount code so I wasn’t out of pocket too much if they didn’t arrive or weren’t as expected. Well… they arrived really quickly and were perfect! So I then ordered 2 more pairs (one normal and one sunglasses). They took a bit longer to arrive but still way before the expected delivery date :) I’m SO happy with them! All three frames are absolutely beautiful, really comfortable to wear and come with both a hard case and soft case/cleaning cloth. The lenses on all of them are perfect… I can’t tell any difference between these lenses and ones I got from Specsavers recently! I’d definitely order more but I can’t justify having more than 3 pairs of glasses at the moment lol. I’ll definitely be recommending Firmoo to others! Absolutely brilliant glasses that I love - and I’m really fussy about glasses!
Melanie H.
Posted
The customer service is excellent – they respond quickly to emails, and if there are any ambiguities, such as those regarding values, they respond immediately, or they respond very quickly and email the customer for clarification! Top customer service!!!!!
Laurent R.
Posted
I love glasses provided by Firmoo. This time, I was disappointed by the glass colour and they proposed me a voucher to replace them without any discussion. They provided a qualitative feedback in a very short time frame. Really recommended.
Aurora
Posted
It is very challanging ordering glasses. I ordered per my perscription, polarized when outside. But I got full on sunglasses. They said I ordered incorrectly. The aveage person in not versed in the lingo.This company will refund you 1/2 of your order if incorrect, I feel cheated and have no glasses. I will order elswhere. I recommend CALLING directly, so as not to get mixed up with expectations. The customer service chat guy was nice and tried to help. But they did not care that I said I would post a negative review.
Response from Firmoo· Apr 30, 2025
Dear Aurora, Thank you for taking the time to share your experience. We are truly sorry to hear that you had a frustrating time ordering your glasses and that your expectations were not met. We sincerely apologize for any confusion or inconvenience caused. To clarify, polarized lenses are designed to reduce glare from reflective surfaces and are typically used in sunglasses. However, it sounds like you might have been looking for photochromic lenses, which transition from clear to dark when exposed to sunlight and can be used as both regular glasses and sunglasses depending on the light conditions. We want to assure you that we offer a 60-day return and exchange policy, as well as a 365-day warranty, to ensure our customers are fully satisfied with their purchases. We would be more than happy to assist you in resolving this issue and making sure you get the right lenses for your needs. We are unable to locate your order details at the moment, but our customer service team is here to help. Please feel free to contact us via email at [email protected], through our 24/7 live chat, or by calling 1-855-487-6006. We will do our best to provide you with a satisfactory solution. Once again, we apologize for any misunderstanding and inconvenience. We value your feedback and hope to have the opportunity to make things right. Best regards, Firmoo Customer Service Team
Anya Bouman A.
Posted
The glasses arrived in good time and well packaged. It came with a case, a cloth and another soft bag. Loving my new glasses!
Beatrice B.
Posted
I received my glasses earlier than expected, and I'm extremely satisfied with both the quality and the service.
