FirepitsurplusReviews of firepitsurplus.com

Response from Firepitsurplus· Aug 18, 2026

Trent, we understand how frustrating it is to receive only part of your fire pit and then be left waiting for an update on the missing piece. This is not the level of service we aim to provide, and we'd like the opportunity to look into what happened and get you a clear answer. Please reach out to our team with your order details so we can help move this forward.

Response from Firepitsurplus· Jan 5, 2026

Hi there, Thank you for laying this out - I understand why this feels unacceptable. You were clear about your timing, you paid more for a model you were told was in stock, and you made decisions around construction based on the dates we provided. Having those dates shift repeatedly is incredibly disruptive, and I’m sorry you were put in that position. I want to be very clear that there was no intent to push you into a higher-priced unit or to mislead you. The delivery timelines you were given were based on confirmations from the manufacturer at the time. Unfortunately, over the holidays those timelines changed multiple times due to freight and production delays, which is what caused the rolling dates you experienced. That said, I completely understand how, from your side, this feels like broken promises. I’d like to personally review your order, the written communications you referenced, and the current shipping status so I can give you accurate information and determine next steps. Please send me your order number so I can investigate this properly. Best, Tiffany Owner, Fire Pit Surplus

Response from Firepitsurplus· Jan 5, 2026

I want to address the delivery issue directly. We require our freight partners to schedule an appointment and obtain a signature at delivery, and we pay extra to ensure that process is followed. Having that not happen is not acceptable. While we do not handle the physical delivery ourselves, I will be personally investigating this and escalating it with the freight carrier assigned to your order. This is not the experience we expect for our customers.