Finish Line WheelsReviews of finishlinewheels.com

I have not been able to get a tracking number since 11/15/23. NO phone calls, just a response saying they will ship it to me, then another email blaming fedex. I WANT MY RIM. I WANT A TRACKING NUMBER. How hard is that?

I first tried to contact them by phone, don’t do it you’ll get a recorded message saying that email is the best way to communicate as they check their emails regularly throughout the day. I emailed them and got no response. I called again and got the same message as the first time so I emailed them again I’m yet to get a response. What I didn’t mention is that both times I called I left detailed messages. I didn’t get a call back either.

This is an amendment to the below review as I can no longer update the review. Bobby has reached out to me and this situation has been resolved. My review was simply based on my experience with their customer service. I did not purchase anything from them, and have since sourced the wheels elsewhere, but I do recommend working with Bobby whom has been excellent with communication.

Called twice, and sent 1 initial email with 2 follow ups in the following weeks trying to get availability on a set of oem wheels. I heard back after the first email, and then was ghosted afterwards. I can't in good morals recommend this site to anyone. If they can't even respond to an email/phone call, how can they be expected to even ship a product? Just check their D- rating with the Better Business Bureau.

To their credit, in the end Finish Line Wheels made everything right. Here's the gist of what happened. I made the order. They processed the payment and confirmed the order (presumably automated). I expected the wheel to ship quickly and receive it within a week or so per their website. After a week without hearing anything further I attempted to contact by phone (where I left a message), and email to both their info@finishlinewheels and dave@finishlinewheels addresses requesting a status update. After 10 days I made another attempt to contact Finish Line Wheels by phone and email. After 13 days I requested cancellation of my order, filed a dispute with the credit card company, and re-ordered the wheel from a different vendor who confirmed the order and then provided shipping info including the tracking number within 8 hours of placing the order. After 15 days I received an email from Bobby at Finish Line Wheels, with a tracking number, although they had shipped the rim a week earlier this was my first communication from Finish Line Wheels since the initial order confirmation. I requested that the shipment be stopped, and Bobby asked me to refuse delivery, unfortunately I was at work, it was being delivered at essentially the same time that Bobby & I began communicating by email. I offered to return the rim to Finish Line Wheels at their expense as I did not need 2 rims. FINISH LINE WHEELS TOLD ME TO KEEP THE RIM AND ISSUED A FULL REFUND. So, once Finish Line Wheels did get in touch they gave 5 star service and made everything right. According to Bobby, they had a lot of people out sick, which may well be the case given the ongoing COVID19 situation. Should I require another rim in the future I would give Finish Line Wheels another chance.

I ordered two wheels from them. One of them was bent. Getting them to respond when contacting them is difficult. They finally made it right and exchanged the bent wheel for a good one.

Needed a replacement OEM rim for my wife's 2016 Yukon XL Denali. Found Finishlinewheels.com and gave them a shot. Dave was helpful sourcing the rim at a good price and quick turn around. Will use again.

GREAT experience all around. I recently purchased wheels for my Lincoln Navigator and could not be happier with the product and service. I love my new wheels! They are perfect. Everything went smoothly... easy checkout, fast shipping, quick response to my questions. Highly recommend Finishline. Do not hesitate... If you need replacement wheels, look no further!