Findlay RoofingReviews of findlayroofing.com

AFTER INSTALL After our roof was installed trying to get some questions answered from the office was just useless. Forget about getting an itemized receipt, even though it is promised in the paperwork they hand you. The crews that where at the house were excellent. They took time to explain everything they did and their clean-up was fabulous. But I can't say I would go out of my way to recommend Findlay to anyone.

I called Findlay Roofing based largely on their long standing reputation, but my experience unfortunitely did not match the image I had of the company. The salesman was high-pressure from the beginning. I was repeatedly pushed to sign the same day in order to “lock in” a lower price, which immediately made me uncomfortable. Instead of feeling like I was being educated on my options, it felt much more like a rushed sales pitch to make me buy a new roof. I was also surprised by how expensive the pricing was compared to other estimates I received afterward. And to think.. I almost signed because of the discounts. After learning the company is now private equity owned. The aggressive sales tactics and pricing structure started to make a lot more sense to me personally as my wife and I have had work done to the house before. What concerned me most was that the technician/sales rep did not seem at all knowledgeable when discussing roofing specifics and technical questions I asked. The salesman didn't even know how many nails you are supposed to put into a shingle. For a company with such a strong reputation in Atlanta, I expected a much higher level of expertise and professionalism. I’d strongly encourage homeowners to get multiple quotes and do thorough research before blindly signing anything with this Company!

If I could give Findlay Roofing less than one star, I would. The roof on our home was installed by Findlay only three years ago and we’re already dealing with leaks, visible buckling, and exposed nails throughout multiple areas. This kind of deterioration in such a short time is completely unacceptable and speaks to either substandard materials, careless workmanship, or both. Upon closer inspection, I found several nails completely exposed to the elements, areas of uneven shingle placement, and what appears to be a rushed or negligent installation. These are not minor cosmetic flaws but rather serious indicators of poor quality control and disregard for long-term performance. We even had Findlay come out to inspect the roof and they quoted the repairs at $6k on a roof that initially costed $8k. From this, their own verdict was that within 3 years, their new roof has already reached the point of requiring substantial repairs. We purchased this home believing the roof would be one less thing to worry about, given its relatively recent installation. Instead, we are now facing costly repairs and water damage. I have documented the issues extensively with photos that clearly show the defects. Homeowners deserve to know that Findlay’s workmanship did not hold up even a fraction of the time a properly installed roof should. I would strongly advise anyone considering Findlay Roofing to think twice before trusting them with your home.

**Findlay Roofing Review** I recently had an exceedingly disappointing experience with Findlay Roofing. Initially, they presented themselves as a very professional company, and I was impressed by the courteous demeanor of the salesperson who explained the options. However, that level of professionalism vanished completely on the day of installation. To start, the crew damaged my HVAC ducts during the roof replacement and promptly stated they would not take responsibility for the damage. This was incredibly frustrating, as it indicated a lack of care for my property. Additionally, I noticed that the workers seemed to be subcontracted and not actual employees of the company, as there were language barriers and inconsistencies in communication throughout the process. The quality of the work was far from satisfactory. The roof was left looking unfinished, with shingles sticking up and flapping in the wind, which is alarming after having paid a significant amount of money for the job. To make matters worse, I did not receive the promised walkthrough upon completion of the work. Instead, a project manager visited a week later to assure me the shingles would adhere properly by the summer, which felt like an inadequate response to my concerns. The most concerning aspect for me has been the customer service since the installation. They do not demonstrate any pride in their work or concern for customer satisfaction. I experienced rudeness when raising my concerns about the shoddy work and even faced accusations of dishonesty regarding damage to my handrails, with their workers claiming it was pre-existing. It has become clear that any positive reviews for Findlay Roofing may be from people associated with the company. I strongly advise against using Findlay Roofing for your roofing needs. Please think twice before investing your hard-earned money in a company that does not honor its commitments or take pride in its work.

This is what can be described only a scam company to draw in vulnerable or old people and fleece them of their money.

I paid Findlay Roofing to provide me a new roof and gutters approx. 2 years ago. The roof seems ok. The rainwater overflows the gutter; so, I need a gutter panel to block the water coming off the roof. I contacted Findlay and scheduled appointment. The evening before the scheduled appointment, I received a call from Jason the Sales Manager who stated that the minimum charge would be $500.00. This was very unprofessional and not customer focused. I told him no thanks and that I was disappointed that he was trying to extort money from me without diagnosing the problem. He texted me that he could come and look at the problem for no charge after I told that that I was going to post this incident

Really disappointing experience. The company web presence is very well curated and they appeared to be a large and reputable company. My experience was to be let down twice by them failing to show up for an appointment to quote us for work. Twice we organised our day to be available for the appointment and twice we were told that they had tried to call to confirm the appointment and that we had not answered. When we explained that both of our phones had full signal and we'd had no calls the excuse was a "glitch in the system". In the end we cancelled and went with another company.

Our neighbours had new roof installed December 2022 Lots of debris in our garden, Our neighbours requested Findlays to remove debris from our garden, which they they also cleared our path from front gate. However they then applied rock salt to our paving which has now crumbled due to the application of rock salt My partner has contacted Findlays and informed them of the damage to our paving. A roofer came out and took pictures of damage to path and said we would be contacted by the firm. They didn’t contact us so my partner phoned them twice and eventually spoke to manager who in turn got in touch with managing director who said it was due to the weather conditions and not the rock salt. However where no rock salt was deposited there is no damage. The manager my partner spoke to said to claim off our insurance and put the phone down. We have spoken to experts in paving who all say never put rock salt on domestic paving. We intend to take this further Be very careful with this firm they are not customer friendly Note I have had to give them one star in order to write a review. If it were up to me it would have been minus 1for their attitude and customer service