Poor
258 reviews
Figi's Gifts In Good TasteHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Figi's Gifts In Good Taste is a leading direct-to-consumer food gift company, Figi’s delivers exceptional gifts to customers and their friends and family across America. Founded in 1944 by John Figi, our standards of true value and customer service are just as important today as the day the company began. Specializing in Wisconsin’s finest cheese, sausage, and smokehouse meats, Figi’s is also known for delicious cakes, cookies, chocolate, candies, nuts, and more. Customers know they can find the perfect gift for every holiday and every special occasion at Figi’s.
Figi's Gifts In Good Taste (figis.com) has 258 customer reviews on Rated Honest, with an average rating of 2.3 out of 5.
258 approved reviews, newest moderated first
Lyn
Posted
I received a box of meats, cheeses, and nuts for Christmas. The cheese was very moldy, the nuts stale. It was disgusting. Getting through to Figi's was a nightmare. Still holding on the phone. I would rate it less than 1 but can't.
Marlene S.
Posted
I ordered two boxes misplaced myh order number I called them was over on the phone one hour no help st all.gave them my name and address plus they already charged my cc.Still no help YES MY FAULT FOR LOS ING ORDER NUMBEF BUT BY NAME AND ADDRESS YOU SHOULD HELP WILL NEVER RECOMMEND THIS PKACE WAYNE SEARS. LONG BEACH CALIG
Natasha
Posted
(Bad unprofessional supervisor vic) customer service agent hung up the phone on me. I had an order of almost $300. I called in on a Tuesday spoke to a male customer service rep that was bad and unprofessional. I recieved the wrong item. I was told that there was no supervisor in the office after 5:30pm Mon-Sat. I asked the rep to notate my account because I did not want to be charged for an incorrect order that was sent to me that I never asked for, and part of my order was missing. The rep was very nasty and rude. SInce I didn't get off work before 5:30. I couldn't call back to my next off day and that was Saturday (today) thats when I spoke to vic. He was even more nasty then the rep and very unprofessional. While I'm explaining to Vic what happened the prior Tuesday when I called in and spoke to the the rude rep. Vic the supervisor stated to me while on the phone "Lets just stay on track and focus on this right here" (The items that I didn't recieve). Vic was not attentive and could care less about the complaints that I had about the services that I had recieved about both the products and customer service rep. Then Vic talks to me in a manner as to if I don't know the difference be squash and sweet potatoes. When I never ordered squash in the first place. Then there was a long silence on the phone. I'm like "Are you still there because the line was was silent for a long period of time I just wanted to know if you were still on the line. Then Vic stated" Thats how I am ...silent when I'm working Thank you. Very rudely. Ater I pay off this bill that I have with them I am Not going to buy anything else from this company ever again. Both the rude Supervisor Vic and that male customer service rep needs to go through a serious training course on customer service and have all of their calls monitored daily. Figi's you want to sell items to the general public get people on the phone who cares about their customers starting with your management shame on you!
Veronica S.
Posted
Excellent My family really enjoy different meat and chesse
Michael W.
Posted
HORRIBLE CUSTOMER SERVICE, GASTLEY WEBSITE, TOTAL OF 2 HOURS ON HOLD, SENT TWO GIFTS TO WRONG RECIPIENT, MULTIPLE RECIPIENTS OPTION ON WEBSITE SCREWED THIS UP, DON’T USE IT, IN FACT, DO NOT, REPEAT DO NOT ORDER FROM THIS COMPANY, NUMBER OF STARS ZERO!!!!!!!!!!!!!!!!!!
Monica D.
Posted
I have used Figi's gifts in the past and had no problems until this year. I sent gifts to my children and grandchildren and they did not receive their package although they sent an email stating that it had shipped. They never received their package so I called customer service and the person I spoke with was beyond rude. They could not give me a valid answer about where the package was. First they said no one signed for it so it went back then they said it was, and I quote "in transition". When I asked to speak with a supervisor the rep would not let me. She gave me a tracking number and said it was my problem. They still have not received their order. When I asked for a refund/credit, they refused. I will never do business with them again.
Lindsay
Posted
We have ordered from them the past couple years, sending gifts to our customers. This year will be the last. They got more then half of the address i gave them wrong. The guy taking my order seemed bothered with me and was rude. When i called and told them half of the address's were wrong she said there is nothing i can do at this one and ended the conversation. CUSTOMER SERVICE SUCKS. This is definitely the last time i use them. Take my advice and dont use them!!!!!!!!!!!
Mariessa D.
Posted
Snippy and poor service. My complaint is not with portions or products. I used to purchase from them all the time. These days the service is poor and downright rude. I'm not sure why I bothered this time, however, it had been a tradition that I really used to love. Billing error somehow created an account with my address but no last name. The person I talked to was rude and not helpful. I am no longer doing business with this company and advice you to avoid it. There are a lot of other companies with much better service.
