fi.google.comReviews of fi.google.com

Horrible service never have signal always problems... I would say don't get this service think I would go without a phone before I used them again. I have never had this bad of service can takes 5mins to look something up gotta go outside in the middle of driveway to use phone and it's a 50/50 chance it will work so done with this Google Fi BS

Google Fi has got to be the worst service I ever experienced I wouldn't recommend Google Fi to my worst enemy big facts

Lousy service that everyone who is considering Google Fi should be aware of. I've been paying for device protection ($5/month) since 2019. My phone was dropped/broken yesterday, 10/29/23. After going through the procedure to replace the broken phone today (10/30/23), I was told it would take until 11/2/23 to 11/7/23 for the replacement to be delivered - OUTRAGEOUS. It should be delivered overnight at no extra expense to me. When I called and asked to speak with a supervisor, the tech told me that the reason it would take so long to deliver was due to the All Saints Holiday - WTH?????? I was put on hold for a total of 26 minutes listening to LOUD marching band music before being told it would take up to 24 hours for a supervisor/manager to call me back. HORRIBLE, LOUSY SERVICE. Plus the "techs" that answer customer calls have difficult to understand accents and cannot answer simple questions about Google phones. I am completely stunned how terribly customers are being treated, and it appears that Google Fi has farmed out these functions. I guess Google Fi just does not care. So angry and upset.

Nothing that Google fi advertised was true! There is no hotspot unless you have Wi-Fi which is not a hotspot!! I could not make or receive calls or send texts etc. in many areas unless I had Wi-Fi.

If I could give 0 stars I would. Such a fraudulent company with very unhelpful customer service. One person tells me one thing and another person tells me another. There’s never consistency in who is responding to you either so they’re all just hoping you pay a bill you shouldn’t have been billed. I haven’t used their services in over a year and they resumed the services which I did not see. I don’t have their SIM card in my phone nor have I used the number I once had by them and somehow they charged me $106+ for their “services”. No one knows what is happening they’re all giving canned responses, completely unhelpful. No one can tell me how they provided their services to me without their SIM card in my phone and without using the number that was with that SIM card. For a trillion dollar company to be squeezing money out of former customers is wild but not surprising. Do yourself a favor and never sign up with them.

Just switched from T-mobile. What a garbage service Fi is. No technical support only by email. Just arrived in France no data or cell service unless attached to wifi. First day wasted on phone. Still no Service and keep getting cut off. Nobody calls back like they say and operators have no idea what they are doing and can't talk to a technician. They said someone would email me technical support. That hasn't happened either. Kicker is I spent hours on phone over wifi and getting charged for it. Save your time and money and don't move from whatever carrier you already have.

I was with Google Fi for about 8 months, they share networks with T-Mobile, with that being said, I was very dissatisfied with the service, a lot of drop calls and SLOW internet connection. I finally switched to Verizon, which I'm VERY happy with, but before I switched I contacted Google Fi and they told me that I didn't owe them anything, as a matter of fact they gave me credit for two months. Fast-forward to today, this morning I woke up to an alert from my bank of a debit of $552.02 from Google Fi!!! With no warning or notification Google just debited that money from my account which left me in the negative. I immediately contacted "customer service" and was informed that it was for devices (Galaxy A53 & Google Pixel watch). I advised them what the last rep told me and was told that they don't see the notations on the account. Asked to speak to a supervisor but was told that "Christine" was busy at the moment and she will call back. Seven hours and no callback later, I called Google Fi Customer Service back to check the status. CSR Diane told me that I have to wait for the supervisor to call back and that there was nothing she could do, she couldn't even refer me to another supervisor. What kind of customer service is this???? In the meantime, I have a car payment and insurance coming up! They obviously don't care about their customers because they shouldn't deduct an amount like that without prior notification or warning. I'm not rich, I live paycheck to paycheck and am on a strict budget. If I owe them anything I am willing to pay installments. Almost forgot to mention, there's another "pending" bill for September for $582!!!!! Where are they getting these ridiculous prices from??????? A Galaxy A53 and a Google Pixel watch is NOT worth $1100 today! BE WARY OF GOOGLE FI, their service AND customer service SUCKS.

Terrible customer service I initially used the chat option with support to try and get my phone repaired. I was told I could take it into a ubreakifix location to get it done. Went to the location and the store hadn't been sent the information in order for it to be covered under the device protection plan. Went through another chat, was told the claim was successfully processed and it would take 2-3 minutes to be sent to the store. 40 minutes later and still nothing. Contacted support via call and was told the claim was being denied as a result of my account showing I've had a replacement already... I got the phone last year and it's never been replaced. I've been going back and forth over emails since and it just keeps being passed around while the issue is steadily getting worse. I would not recommend using Google Fi.