FeratiaReviews of feratia.com

Response from Feratia· Nov 19, 2025

Hi Tony, We’re truly sorry to hear about this experience - that is not what we want for you at all. To help us better understand what happened and offer you the best solution, could you please send us an email at [email protected] with a few clear photos showing the leather surface of the bag you received? This will help us determine the material and get this sorted for you as soon as possible. Thank you for your patience - we truly want to make this right for you.

Response from Feratia· Nov 14, 2025

Hi Mariana, Thank you so much for taking the time to share this with us — we truly appreciate you bringing it to our attention. We are very sorry to hear about the stitching issue on your new bag. That should never happen, and we completely understand your concern. Please go ahead and send us the photos when you have a moment. We will review the issue carefully and address it directly with our factory. Please know that we are fully committed to making this right for you once we receive the pictures. Aside from this issue, we’re glad to hear you still found the bag nice. Thank you again for your kindness and for giving us the chance to improve.