Fender Musical Instruments CorporationReviews of fender.com

My husband ordered an amp last night, they took the money and we have had no confirmation email or response- cannot get hold of customer services. Now spoken to an advisor who told us systems had gone down, the issue was solved and responses were quick after a worry as money had been taken. Reviewed again to reflect prompt response once phone lines and systems working again

Achat il y a 4 jours d une stratocaster player plus . Aucun problème pour le paiement , livraison en 3 jours dans un carton simple . Retour immédiat du produit gros défaut sur le manche . Inadmissible sur une guitare à 1000 euros et contrôle Qualite nul

told they cannot contact their distribution centre to change an order not yet sent. it was like 2 minutes after placing the order my daughter wanted a more expensive amp. cancelling order- forget about it this is fender we're talking about. sent request in writing anyway and it was shipped none-the-less (#carbonfootprint) returned-to-sender two weeks ago they said they know its on its way but - you guessed it - where my bloody refund? ordered from amazon arrived a few days later. fender ill=prepared for the modern shopping experience and would deter anyone from buying from them direct.

ripper old school guitars

Ordered a microphone advertised on sale on September 1st 2022 from fender.com. Was promised 2-7 business days delivery however no tracking number was sent to me. I called Fender 800 number 3 times and was on hold 40-45 minutes with no answer. They prompt you to contact consumerrelations if you don’t have 3-4 hours to wait on hold. After sending them 3 emails still no reply. Had to call and pretend to buy something and after 18 minutes holding finally got a CSR on phone. She apologized and offered to refund my purchase price but for all my trouble she VOLUNTEERED to send me the microphone anyway. After a week had passed she still couldn’t confirm when or if the microphone 🎙 had been sent out but offered to have him call me. He did and did nothing but patronize me for 2 hours and 24 minutes over the phone explaining how they are located in Arizona with a big warehouse in San Bernardino CA where the microphones were stored. He gave me some BS about having to first TEST the microphone before they could send it out which he later admitted was only a batch test as I asked him why you would place an item on sale and tell the customer it shipped if that was all bull? Without a tracking number as well. He deflected by saying they only had 14 people to respond to thousands of emails daily ( more lame excuses) and said he had brought up these issues with upper management to no avail. Now, almost 2 weeks later, still no microphone 🎙 and no update. I see that Fender reviews have a poor 2.7 rating overall. If I could give them a negative review number I would. BUYER BEWARE! Fender.com is fraudulent and will lie to you and have you chasing down your order exhausting hours of your time with zero results. They should and will be reported to the Inspector General as well as a consumer complaint filed against them for mail fraud. Simply refunding my money is a small pittance in return for the time trying to find out WTHis going on with my order. In summary, do yourself a favor. STAY TOTALLY AWAY FROM FENDER.COM! Go to Sweetwater.com or GuitarCenter for online purchases. They will jump through hoops to maintain you as their client and you will not go through the hell and chaos I was put through. As far as I am concerned Fender’s name is mud and truly means nothing anymore as a Brand and I will never buy ANYTHING from them again! PERIOD! BUYER BEWARE! RED FLAGS 🚩 ARE FLYING HIGH with these clowns. You have been warned! If you want them to take your money, then not deliver what you ordered, then BS you about it for hours and days, then FENDER.COM is the company for you!

Someone answered my questions, he was so polite and helped me choose. I received my order today. Twas cool man!

I purchased a Fender Squire strat and Champion 40 amp. Both pieces are wonderful right out of the box. The guitar only needed a slight tuning and holds tune great. The amp has great sound and options. I haven’t played for 56 years, so what a great experience to start again. Fender is the best! Joel Ryan

My new 2019 fender elite bass is utter rubbish. Not even playable at all!!! Why? From the fender factory, The frets are so razor sharp when you Try to play the bloody fender not elite, your fingers are bloody immediately. Hello Fender your new fender elite bass is a pile of junk from the factory, it is so garbage that it renders the bass players fingers on his fretting hand blood Soaked when attempting to play said trash instrument…I called fender and they said to bad sucker we screwed you hahaha…