Fender Musical Instruments CorporationReviews of fender.com

Kane Kitchen went above and beyond providing me with excellent customer service. He had the answers to the questions I had and sent me my free gift very quickly! Thank you Kane Kitchen and Fender

Wow, impressive customer service! I had an issue with my wireless unit. They responded the same day saying they would replace it, which was impressive enough, but the OVERNIGHTED ME A REPLACEMENT! Damn. They really stand behind their stuff.

I bought a guitar for my son for Christmas. After only a few hours of use the end of the connector on the cord broke off inside the amp so another cord could not be plugged in. I contacted Fender and they requested pics. I sent the pics and a new amp & cord arrived THE NEXT DAY!! Best customer service I've had in decades!

I recently sent back an Affinity Tele. It was within the first 30 days of purchase. The reps at Fender were AWESOME. Both Kane and David were responsive, professional and invested in providing a solution. They sent me a return label, and also sent me a new replacement Tele, which so far has been great. I am very pleased with the service that I have received and would recommend buying direct from Fender.

Long time fan of Fender and have owned many of their guitars and used 100’s of their parts and pickups in my work. Had a brand new set of Custom Shop Twisted Tele pickups that unfortunately had a defective neck pickup. I’ve played and installed this neck pickup in several guitars and love it, but something was wrong with it. After explaining the issue and my troubleshooting process they just sent out a new pair. My customer is happy and I am happy. Thanks to Mark B in customer service who went above and beyond and was attentive to my calls/emails and took care of me. Very pleased to see Fender stands behind their product and warranties. Thank you!

I reached out because an amazon seller (labeled as "Fender Store") sent me an empty envelope. I got connected to Kane and explained the situation. Kane was courteous and extremely understanding of the odd situation, and overnighted me the product I bought. A++ service, and I'll certainly buy directly from Fender next time.

Needed Presonus support due to hardware failure, They initially answered my ticket asking questions like version etc. Then radio silence. I then called Support and spoke with Mark B. from Fender. My issue was immediately addressed with prompt, courteous service and I am more than happy with the outcome. (Warranty replacement). I really cannot express how valued I felt as a long time customer and user of both Fender and Presonus products. Major Kudos to Mark B.!!

My experience with Fender from top to bottom start to finish has been exemplary. Not only has this company with precision knowledge and love of craft produced some of the finest musical instruments in the history of mankind, their customer service is on that same level of excellence. For example, I was having a serious technical issue with my mustang GTX 100 leading to frustration and, rather than beat around the bush or put me though hoop after hoop or add to the frustrations before a refund or exchange like so many other companies would, Mark B simply sent me a brand new one, under warranty. No questions; no problems, just cheers and enjoy. Now that is how you treat and retain customers. These kind professionals at fender truly care about their customers and want them to not only succeed in their musical endeavors, but they want to help, reduce stress, and simply make the customer happy. This Fender customer first motif is sorely needed in a world where many companies try to side step away from accountability for any mistakes or product issues. Fender has been a great experience and I am so happy to be able to enjoy their fine instruments that bring me so much joy and be a part of the fender family.