Fender Musical Instruments CorporationReviews of fender.com

Alles hat wunderbar geklappt

Very professional and attentive. They handled my request about the origin of a guitar within a few days and provided highly relevant and satisfactory information. Very satisfied with Fender.

My Charvel custom shop model had came to me with a lot of flaws. I went through the warranty process and sent it back and waited about half a year for it to return with more flaws... My customer service agent Mark B was there to answer anything i had to ask through out this long wait and worked hard to see things right.. Amazing customer service from Mark and great work ethic ...hah Mark single handedly restored my faith in the company. Give this man a raise he deserves it!

Danke Tobi und Team! Perfekter Service, schnelle Antwort, freundliche Hilfestellung - Fender eben!!

All problems ware resolved very quick and clear. Thank you!

Ich bin positiv überrascht von dem guten Kundenservice. Bei meinem Fender Produkt ist durch eigenes Verschulden etwas abgebrochen. Der Kundenservice von Fender (vielen Dank an Tobi) hat mir super weitergeholfen. Somit kann ich das Gerät weiter nutzen. Nur zu empfehlen!!!

I wrote to support to validate how to install Tele pickups. Mr.Joe D. Consumer Relations Responded PROMPTLY and proved the info I needed for a successful installation KUDOS

Mark B in Consumer Relations is a legend. He helped me out with an update on my Jackson CS and went an extra ten miles by emailing between me and the builders to finalize something and even provide an ETA which, if you know Jackson custom shop, is nigh impossible to get. Thanks Mark!