Moneer B.
Posted
Not sure why I have to email them to…
Not sure why I have to email them to cancel my subscription. Provide a button for that like normal companies. Awful.

Average
723 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fastest VPN Service, Secure & Anonymous with Best Security Features. 24/7 Support & Apps Available on Mac, iOs, Android & Windows with Money Back Guarantee
FastestVPN (fastestvpn.com) has 723 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
723 approved reviews, newest moderated first
Moneer B.
Posted
Not sure why I have to email them to cancel my subscription. Provide a button for that like normal companies. Awful.
Mohammad B.
Posted
Excellent VPN, it connects faster and stays longer and doesn't disconnect abruptly. I recommend it for personal and professional users. Mohammad Basha
Response from FastestVPN· May 13, 2025
We're thrilled to hear you're having a great experience with our VPN and appreciate your recommendation for both personal and professional use. Thanks, FastestVPN Team
VM Petro I.
Posted
purchased this budget friendly fastest VPN . lifetime plan is best rates available & free upgrade . 24x7 customer service & 31 days cancelation .
Response from FastestVPN· May 9, 2025
Thank you for your positive review! We're glad you're enjoying our budget-friendly VPN, lifetime plan, free upgrades, and support features. We appreciate your feedback! Thanks, FastestVPN Team
Consumer
Posted
It’s cheap, it hasn’t got many servers available and it’s kind of buggy their applications, but what can you expect for such a cheap price.
Umer K.
Posted
Excellent customer service
Response from FastestVPN· Apr 29, 2025
Thank you for your kind words! We're so glad you had a positive experience. Thanks, FastestVPN Team
redspy
Posted
In my experience of the lifetime account I bought for $32 the product is slow, glitchy and sometimes SIX seconds of latency (waiting for a page to load). I suspect that their service is significantly oversubscribed and they might move users they're looking to lose onto the better servers until the 31 day guarantee period has elapsed. I my case they ignored all EIGHT emails I wrote requesting a refund as per their terms of service [ fastestvpn c0m terms-of-service ] My advice if you have unfortunately purchased a service: Write an email requesting a refund and quote the terms of service page. They will in all likelyhood ignore this your email and if they do respond they will ignore your request with an offer to 'fix' your issues to drag things out over the 31 day guaranteed period. Don't engage them. After a few days just go for a chargeback at Paypal (or credit card). Paypal refunded me instantly, perhaps because of fastestvpn's reputation with them. If you haven't bought anything from them DONT! If you have make sure you request a refund in time (<31 days) and then contact Paypal etc for a charge back. I think that the 5 star reviews are obviously fake. They're mostly the same length and read the same.
Response from FastestVPN· Apr 24, 2025
We're really sorry to hear about your experience and appreciate you bringing this to our attention. We always aim to respond to emails within 2–3 hours. Please double-check that your message was sent to the correct email address. For faster assistance, you're also welcome to connect with our live tech support team via chat - we're available 24/7 and happy to help in real time. Thanks again for your feedback. it helps us improve!
Pier Guido C.
Posted
24/24 customer assistance
Response from FastestVPN· Apr 22, 2025
Thank you for the positive feedback! We're glad to hear you appreciated our 24/24 customer assistance. Thanks, FastestVPN Team
Christopher W.
Posted
This company has the best VPN by far, it covers quite a large range of countries, the speeds are super fast and the support has always been great.
Response from FastestVPN· Apr 22, 2025
We're thrilled to hear you're enjoying our VPN service and that you appreciate our speed, coverage, and support. We're always working to improve, so your feedback is greatly valued. Thanks, FastestVPN Team