Poor
82 reviews
Fascinating NightsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Fascinating Nights is an online-based lingerie boutique, selling high-quality designs. Dedicated to extra divine looks with the perfect fit, Fascinating Nights carries a wide range of styles to suit woman. With bodysuits and shapewear from XS-6XL, our sexy styles are changing the lingerie industry and we're taking over by storm. Questions, comments? We want to hear from you! Contact us at [email protected]
Fascinating Nights (fascinatingnights.com) has 82 customer reviews on Rated Honest, with an average rating of 2.1 out of 5.
82 approved reviews, newest moderated first
jeanette bay W.
Posted
I bought a bidysuit, and it is besutiful. BUT.. one strap was broken. I tried to write to them to find out how to report a complaint, but I didn't get a reply. when I tried the bodysuit on for the second time, the second strap broke. I have written to them 3 times, but have not received a reply.
Lottie
Posted
This company is a scam, these products are all available much cheaper on Amazon or Shein, they just up the price, I realised after I ordered and tried to cancel to which they said it was £15 cancellation fee, which I'm pretty sure is against trading standards, anyway my order was placed 31st July and still has not been recieved! I'm over £100 down and not contemplating taking action on this company. Avoid at all costs!!!
Response from Fascinating Nights· Sep 21, 2024
I'm sorry to hear about your experience, and I want to address your concerns directly. While some competitors may offer lower prices, they often sell knock-offs or lower-quality versions of original products, which can compromise the quality and authenticity of what you receive. We pride ourselves on providing unique, high-quality items that support original brands and craftsmanship. Regarding the cancellation fee, we aim to be transparent about our policies, and I understand that this can be frustrating. I’d like to look into your order and see how we can assist you further as we currently do not have a cancellation fee no giving your information can we find your order in our system. Please reach out to our customer service team with your order details so we can resolve this matter quickly. Your satisfaction is important to us, and we want to make things right. Thank you for your feedback.
Jackie
Posted
I triple checked the measurements of their items on the website, but when they arrive none of them fit. Multiple arrives with small rips and the hygiene sticker label missing or only partly attached. When I asked if I could receive a refund, they instructed me to send the items back. I did so, at my own cost, and waited. I sent multiple emails asking when I would receive my refund, was told it had already been processed and the issue must be on my end, as well as never receiving proof that they had processed my refund, and now I'm out nearly 300AUD. I spent the extra money as I believed I would be receiving quality items but it was cheaply made, and I have seen nearly identical items on other websites I have identified as dropshippers.
Response from Fascinating Nights· Sep 21, 2024
Thank you for your feedback. I’d like to address your concerns directly. First, I’m sorry to hear that you were disappointed with your order. We aim to provide accurate measurements, but I understand that sizing issues can be frustrating. However, regarding your claims about the return process, we do not require customers in Australia to send items back, as stated in our return policy. This raises some concerns about the validity of your review. As for the refund, we typically provide confirmation once a refund is processed. Unfortunately, without your order information, we’re unable to verify your claims or assist you further. We take quality seriously, and while we appreciate your support for original products, it’s disheartening to hear that you believe our items are cheaply made. We invest significant effort in combating lower-quality copies of our designs. If you’d like to discuss this further, please reach out with your order details so we can assist you. Thank you again for your feedback.
Suzie
Posted
I brought two items . They were amazing quality however the straps on one of them had been sewn in with a twist so didn’t lay flat . I have contacted the company on many occasions and via many routes. No customer service email etc is visible to customers . No one has got back to me. It’s a shame that to actually have a lovely product but then have bloody awful service wrecks their ability to hold customers
Response from Fascinating Nights· Sep 21, 2024
Thank you for your review. I’m glad to hear you were pleased with the quality of the items. However, I’m sorry to learn about the issue with the straps. We’ve been trying to assist you, but we need your order number to look into this matter directly. Unfortunately, we have not received that information from you, which makes it difficult to verify and address your concerns. Regarding customer service, our email is clearly listed in the footer of our website, and we have a dedicated contact page along with visible contact options on our social media. If you’ve had trouble reaching us, I apologize for the confusion. We value your feedback and want to ensure you’re satisfied with your purchase. If you could provide your order details, we’d be more than happy to assist you further. Thank you for your understanding.
Sheena G.
Posted
I have ordered several pieces from Fascinating Nights. This is excellent quality, unique, sexy, yet somehow comfortable lingerie. My bf put this in the washer/dryer and while I wouldn’t recommend doing that, I was so impressed that it is still in tact! So I came here to write this review.
Emma
Posted
Took a while to get here but when arrived the fit is very poor. On their site it states in the reviews that sizes are good but they are so bad if your big chested.
Response from Fascinating Nights· Sep 21, 2024
Thank you for your feedback. I’m glad your order arrived, but I’m sorry to hear that the fit didn’t meet your expectations, especially for larger chests. We appreciate your insight, as it helps us understand our customers' needs better. Sizing can vary significantly, and we’re continually working to improve our fit guides based on customer experiences. If you’d like, please reach out to our customer service team with any specific sizing concerns, and we’d be happy to help you find a better fit. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future!
Honey Spa S.
Posted
Ordered on the 9th, it's now the 22nd and still no arrival. Terrible service.
Response from Fascinating Nights· Sep 21, 2024
Thank you for your feedback. I’m sorry to hear that you’re experiencing delays with your order, and I understand how frustrating this can be. We’ve attempted to reach out via Trustpilot for your order information so we can check the status and tracking details, but it seems you’ve chosen not to share that information. Without it, we’re unable to verify your claims or provide specific assistance. If you do decide to share your order details, we’d be more than happy to help resolve any issues. Your satisfaction is important to us, and we appreciate your understanding.
Melina L.
Posted
They just re-sell stuff from Shein for triple the price. Just reverse search the images, as they didn't even bother to take new pictures.
Response from Fascinating Nights· Sep 21, 2024
Thank you for your feedback. I understand your concerns about pricing and sourcing. We strive to offer unique, high-quality products that support original designs, and we invest significant effort in combating lower-quality copies. While some brands may replicate our items, we focus on providing quality and authenticity that we believe justifies our pricing. We appreciate your input and hope you’ll give us another chance to demonstrate the value we offer. Your support for original products means a lot to us!
