Luke
Posted
Absolutely horrendous
Absolutely horrendous. Save yourself the hassle. It’s 1000% not worth it. We booked a flight, it got cancelled by a hurricane. If it weren’t for the cancellation, honestly would have been fine. We called Farebubble, they said call the airline. We called the airline, they said they’d only be able to give about 60% of what we paid towards a flight credit and to call Farebubble to get the full eCredit. Called Farebubble, they again told us to call the airline. We had to spend 20 minutes trying to explain the situation, being told there was nothing they could do. We broke down and asked for the supervisor. The supervisor, Casper, tells us there is nothing we can do and can’t explain why we can’t get an eCredit for the full amount paid. We push back some more, then Casper proceeds to start yelling at us, saying we don’t appreciate the service they provide— but, eventually he magically was able to give a credit for the full amount paid. He was legitimately angrily ranting the entire time, truly a wild customer service experience. Never had anything like that happen. He finished by saying we’d need to call later to book the flight. We look on the website before calling and there is a great flight for the same price we initially paid. We call and ask to use the eCredit to pay for that flight. The lady we are talking to applies a lot of pressure to upgrade to non-basic economy— threatening that the flight could get overbooked and that the ticket is non-refundable, so we’d just be out of luck. To get it over with, we just say screw it, we’ll pay $70 extra to upgrade and just get it over with. We provide credit card info and they say they’ll need to call back to confirm the booking. We get a call 20 minutes later and they say they’ve charged our credit card for the flight, not used the eCredit. We ask for a refund, they say they’ll have to call us back. We get a call back, it’s Casper and he says they are able refund the credit card charge and ask to call us back again. We then have to call them, they say they’ve refunded the flight charged ti the card, but that we need to now pay an additional $135 to get the flight booked. We ask for a manager, we get Casper. We try to get an explanation of what happened and how we got here. Casper says he’s going to use “special coupons” because he doesn’t want to lose a customer. After these “special coupons,” it’s the same $135 over what we were initially told. Meanwhile the website still says it’s available for the initial price. We were completely fed up at this point so we just said screw it, charge us the $135 and let’s get this over with. We inform Casper that he’s still going to lose a customer because this has been really tough. Casper then proceeds to start ranting again about how ungrateful we are. Legitimately ranting back at us. Truly a shocking experience. Wish 0 stars was an option.




