FairShake Inc.Reviews of fairshake.com

Response from FairShake Inc.· Jul 12, 2021

Hi Sandra, I'm sorry to hear about your frustrating experience. We're always seeking to make our process better based on feedback. It sounds like there's a couple ways we could do better 1) We're just setting up our phone structure, my apologies if you didn't get a respond to your message. If you reach out to me at trustpilot [at] fairshake.com I'll make sure you get a follow-up by email or text. 2) While companies are legally obligated to follow up on their settlement commitments, and usually do, we know that sometimes they can be slow or unreliable. If the stated amount of time has passed since signing your settlement and you still haven't seen the results, we have suggested next steps that we can provide in that follow-up. We're continuing to build up new options for users in this situation. I hope we'll be able to recover your trust here. -MK

Response from FairShake Inc.· Jul 8, 2021

Hi Michelle, I’m sorry to hear you’re unsatisfied with your FairShake experience. I’m going to follow up with a request for more information to confirm which claim you are talking about, though I believe I’ve been able to identify it. First off, to clarify, FairShake has no ability to “refuse” a settlement once it has been offered by a company and signed by an individual. We are not a party to the settlement -- it was signed and remains in force and will be reflected on your FairShake dashboard as “Offer Accepted.” Based on a review of the chats in our system, it does not appear that our staff at any time suggested otherwise to you. Unfortunately if a settlement sent by a company contains a requirement like completing a W9, and an individual signs the settlement but subsequently does not complete that condition, there’s a good chance that the company will not follow through on its commitment to pay the settlement amount. Another condition for accepting a settlement will typically be terminating the formal arbitration process, if the claim has reached that point. When a settlement is accepted, our system will automatically remind the individual that they must officially withdraw their claim with the American Arbitration Association. This is not “refusing” a settlement, but it is a condition of accepting it. Is it possible this is what you are referring to? In terms of helping you get your settlement: If you have not completed the required forms or withdrawn the arbitration filing, these would be the most likely reasons you have not received the settlement amount. If you have completed the forms and withdrawn the arbitration filing then you should expect payment on the timeframe indicated within the settlement. A little more about the W9: This is not about whether FairShake has a position on whether the settlement amount is taxable income or not -- we don’t have a position because we are not allowed to give tax advice. Our experience is with helping people get their settlements by completing the conditions that they’ve agreed to. Be assured that FairShake has no control over whether or not that income is taxable. Pursuing a legal claim can be a confusing process and often requires accepting things we don’t want to hear. We’d like to do our best to help you get your settlement. We do expect our customers to be polite in dealing with our staff at all times and that will be the expectation of any help we provide. -MK

Response from FairShake Inc.· Jul 16, 2021

Hi Donald, Thanks for your review. I'm glad you were able to reach a successful settlement -- you're in the home stretch! The settlement agreement you signed will typically tell you how quickly you can expect to receive your compensation. If you don't see it by then, please log into you claim dashboard at app.fairshake.com and let our team know, so we can help! -MK