FactoryOutletStore.com Reviews | Factory Outlet Store Reviews | Read Customer Reviews of factoryoutletstore.com

FactoryOutletStore.com Reviews | Factory Outlet Store Reviews | Read Customer Reviews of factoryoutletstore.com

FactoryOutletStore.com Reviews | Factory Outlet Store reviews

18,572 approved reviews, newest moderated first

John C.
Posted Jun 3, 2020
very good site thanks
very good site thanks
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John H.
Posted Jun 3, 2020
i like how easy it was to get around on…
i like how easy it was to get around on your sit
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John B.
Posted Jun 3, 2020
the system works great and have very…
the system works great and have very good prices.
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Howard E.
Posted Jun 3, 2020
What should have been a very easy straightforward purchase has been a customer service failure
Had many problems receiving my order. Had to call more than 7 times and kept being put off. Never received the order and was given incomplete information about about how to pursue a refund. They would not reship when it was obvious that there was a delivery problem. THey would Had to purchase from another store. They stated several times that an investigation was being done and someone would get back to me - no one contacts me and I have to call back again. They turned what should have been a very easy straightforward purchase into a customer service failure. Delivery issues happen but how a merchant handles it is what separates good merchants from bad merchants.
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Jun 9, 2020
Hi, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues that are out of our hands. We are working around the clock to try and improve these issues. However, After receiving your complaint, we have launched a full review of your order. However, the item shipped was returned back to us and a full refund has been initiated. We have also sent a copy of a receipt to your email. If you have any questions or concerns, please feel free to email us at [email protected] or call us at any time from Monday to Friday from 09:00 am to 06:00 pm EST. Regards Factory Outlet Store
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Vivian L.
Posted Jun 3, 2020
easy to use
easy to use, good description of product
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Kenneth R.
Posted Jun 3, 2020
Easy Fast Shipping and best prices I…
Easy Fast Shipping and best prices I could find.
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Paulette P.
Posted Jun 3, 2020
Easy to use website.
Easy to use website. Found just what I was looking for.
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Carlton
Posted Jun 2, 2020
Wow these guys are really bad
Wow these guys are really bad. DO NOT USE. I order electronics and one of the items I ordered was missing from the box. They were totally unhelpful and unprofessional. They said there was nothing they could do, but send a picture of the box and in two weeks they will get back to me.
Response from FactoryOutletStore.com Reviews | Factory Outlet Store· Jun 9, 2020
Hi Carlton, Thank you for shopping with the FactoryOutletStore. We truly regret to hear your experience didn't turn out as expected. However, upon reviving the complaint we launched a full review of the order. It was nice speaking to you and we hope that you are satisfied with the resolution. Our goal is to ensure all of our customers are completely satisfied, therefore, please feel free to reach me on 800-816-0810 Exts 0166 at any time between Mon - Fri 9 am - 6 pm EST or you can also email us at [email protected]. Darryl
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