Great
762 reviews
Factory Direct JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Michelle D.
Posted
Great Service, Great Prices, Item as described
Response from Factory Direct Jewelry· Mar 18, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Randy R.
Posted
Very nice good quality sterling silver chain. I purchased the lion pendant for my husband but failed to get the chain. He loves both pieces!
Response from Factory Direct Jewelry· Mar 18, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Carol B.
Posted
When I received my package, it had been cut open and the jewelry was gone. I contacted Factory Direct, and you immediately anpologized and shipped me new jewelry, signature required. Top notch customer service, no questions asked!! Thank you Factory Direct.
Response from Factory Direct Jewelry· Mar 18, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Ronnie R.
Posted
The bail was smaller than expected so I had to buy a thinner chain just to wear
Response from Factory Direct Jewelry· Mar 18, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. I would like to inform you that all our bail sizes are designed to fit up to 3.5mm. Due to the current fluctuations in gold market prices, we typically charge a fee for any upgrades to the bail size. This ensures that we can continue to provide you with the highest quality materials and craftsmanship. I have also sent you a separate email detailing our exchange process. This will guide you through the necessary steps to adjust the bail size to meet your preferences. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Sylvia
Posted
I received my order of a necklace of the Virgin Mary in silver. It is so beautiful! Thank you!😊 🙂
Response from Factory Direct Jewelry· Mar 18, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
thomas T.
Posted
Fantastic will buy again
Response from Factory Direct Jewelry· Mar 18, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Mark W.
Posted
Bad quality jewelry looks cheap
Response from Factory Direct Jewelry· Mar 16, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Felicia N.
Posted
I have ordered a .925 Sterling Silver Cubic Zirconia Striped Band Ring, for about $54.99, without the rhodium plate in ring size 6.5 weeks ago by using PayPal and it arrived in the mail early this week. This band ring is exactly what I always wanted in a unisex style. I will wear this ring sometimes. Thank you very much.
Response from Factory Direct Jewelry· Mar 16, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
