Great
762 reviews
Factory Direct JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Moni
Posted
Delivery was fast and good quality piece
Response from Factory Direct Jewelry· May 22, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Andrew C.
Posted
1 product was damaged, submitted a return request and has been 7+ business days since.
Response from Factory Direct Jewelry· May 22, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. We have sent you a separate email regarding your concern, and we will be more than happy We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Lori R.
Posted
Pleased with their product and fast shipping
Response from Factory Direct Jewelry· May 22, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Morgan J.
Posted
Amazing Delivery time. Quality product!
Response from Factory Direct Jewelry· May 22, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Kimberly F.
Posted
Good quality and delivery was quick. Price was right and I had wanted the necklace for a long time!
Response from Factory Direct Jewelry· May 22, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Lindita
Posted
The ring is beautiful and elegant however not
Response from Factory Direct Jewelry· May 22, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. We sent you a separate email regarding this issue, and we can definitely assist you in making it more wearable for you. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Rsb
Posted
Shipping was too long and pendant looks cheap
Response from Factory Direct Jewelry· May 22, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. The order was also made on May 8th, and was shipped on May 11th (Monday) and was delivered on May 15th. We apologize that delivery took longer than expected, and it is something that unfortunately, beyond our control. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Doug W.
Posted
The item I purchased was just as described. The couple of times I had questions, they were answered promptly. The order arrived one day late because of the shipping company and Not FDJ. My item was beautiful and I would not hesitate to order again.
Response from Factory Direct Jewelry· May 22, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
