Great
762 reviews
Factory Direct JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
teresa R.
Posted
Beautiful gold ring and reasonably priced. Fast shipping!
Response from Factory Direct Jewelry· Aug 3, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Jacob B.
Posted
Responsive and helpful. Warranty replacement a generous benefit customers receive. Will return.
Response from Factory Direct Jewelry· Jul 31, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Lisa
Posted
When I received bracelet kept falling off , would not lock almost lost it , I asked my husband to tightening a certain part now it locks , should of locked when I got it
Response from Factory Direct Jewelry· Jul 31, 2026
Hello there, Thank you for taking the time to share your feedback with us. We genuinely value your input and want to ensure that your experience with Factory Direct Jewelry meets your expectations. To assist you further, we have sent you a separate email so that we can resolve the issues you have regarding your recent purchase. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your cooperation, and we look forward to hearing from you soon. Best regards, Customer Service Team Factory Direct Jewelry
John M.
Posted
The ring is just what I hoped it would be.
Response from Factory Direct Jewelry· Jul 31, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Guillermo B.
Posted
Ordering process was simple and product arrived on time, as advertised.
Response from Factory Direct Jewelry· Jul 31, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
momma2two
Posted
Best prices for gold jewelry! I founded the cutest earrings for a birthday gift and she loved them! The earrings were 14k and a great deal as I looked at other sites that cost way more. They arrived quicker than expected as well.
Response from Factory Direct Jewelry· Jul 31, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Richard & Lisa A.
Posted
Its beautiful in person!
Response from Factory Direct Jewelry· Jul 31, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Sylvia W.
Posted
Easy process, great quality quick delivery
Response from Factory Direct Jewelry· Jul 31, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
