Great
762 reviews
Factory Direct JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
ANDRE T.
Posted
Greay price and arrived in great time!
Response from Factory Direct Jewelry· Sep 16, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Marcia K.
Posted
I ordered three band rings and was absolutely thrilled with the quality when I received them. They are 10 karat gold with lab grown diamonds and they are stunning. Shipping was fast and Customer Service was fantastic. I highly recommend their products.
Response from Factory Direct Jewelry· Sep 16, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you
Jen R.
Posted
My niece loves her gold horse earrings. She wears them everyday.
Response from Factory Direct Jewelry· Sep 16, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Dianna
Posted
The earrings are beautiful, price was great and we received them FAST! thank you! Will buy from here again!
Response from Factory Direct Jewelry· Sep 16, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Dawn R.
Posted
The ring was exactly like the picture. It is beautiful. Very quick delivery.
Response from Factory Direct Jewelry· Sep 16, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Nicholas G.
Posted
Communication is outstanding Price was perfect The Crucifix was exactly as described 100% Satisfied Now waiting to buy a solid gold 2.5mm 22 inch chain.
Response from Factory Direct Jewelry· Sep 16, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
CHRISTINA D.
Posted
The ring is beautiful but it came tarnished and dirty. I had to take it to my local jewelers to have it cleaned and buffed.
Response from Factory Direct Jewelry· Sep 11, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. To be completely transparent, all dimensions of the item is on the website. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Andy from K.
Posted
Easy to navigate website and quick delivery.
Response from Factory Direct Jewelry· Sep 11, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
