Great
762 reviews
Factory Direct JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
762 approved reviews, newest moderated first
Richard
Posted
Very nice silver jewelry
Response from Factory Direct Jewelry· Sep 28, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Miriam Garcia V.
Posted
Excellent service fast. Quality of the product for the price is fantastic
Response from Factory Direct Jewelry· Sep 28, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
customer
Posted
Looks perfect. Price and shipping was spot on.
Response from Factory Direct Jewelry· Sep 28, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
Michael B.
Posted
Pendant was supposed to be 2.2g gold. It’s was 1.9g. .3g weight difference is way too much of a discrepancy. I didn’t wanna deal with the hassle of an exchange or return, but I shouldn’t have had needed to in the first place.
Response from Factory Direct Jewelry· Sep 28, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. As for the weight, the weight stated in the website is an approximation, since the final weight will only be determined once the final product has been finished. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Nicole
Posted
I do not like the stamped back of the cross. There were no pictures or any indication on the website that the cross would be stamped. I am disappointed with this purchase.
Response from Factory Direct Jewelry· Sep 28, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item did not meet your expectations. At Factory Direct Jewelry, we are committed to ensuring that all our customers are satisfied with both our products and our customer support. All information regarding the dimensions, size and weight of our items are stated on the website for transparency. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Marion B.
Posted
Earrings were delivered shortly after I ordered them. And I am very pleased with them.
Response from Factory Direct Jewelry· Sep 28, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Lynne
Posted
Fast shipping. Reasonable prices. Beautiful, unique product.
Response from Factory Direct Jewelry· Sep 28, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Jason
Posted
On time and exactly what I expected- perfect gift - thank you
Response from Factory Direct Jewelry· Sep 28, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
