FabFitFunReviews of fabfitfun.com

Beware. I ordered my box in May for Sumner. I did not receive it. Reached out to customer service. I was told it was lost during shipping and another box would be sent. That was over a month ago. Very disappointed with service. Frustrated that I paid for.a Product in May and still have not received it 3 months later. I would think they would expedite a box. Unfortunately, i probably will not get the items I customized either. Terrible Customer service!!!!!!

Ordered portable ac during the edit sale or whatever. Arrived today, chap plastic slightly broken. Was able to somewhat fix, but now 2 of the vent slats are broken (remember this arrived today), and no longer directing the cold air at me. I will say it does blow cold, but I'm not willing to use in fear of it starting a house fire. Doesn't seem safe at all. I went ahead and cancelled my subscription.

Honestly this subscription started out pretty good, then I had a little mishap with address changing. So my box was sent back to the facility, and for some reason the items I paid extra for and picked a long time in advance were not included in the "replacement box" when it finally arrived MONTHS LATER . When I got my box and saw the items missing (even the items I added on for extra charges) I immediately contacted FFF. They told me they were now out of stock and they'd issue me a credit to use ONLY on FFF. I DO NOT recommend this subscription unless you don't plan on changing addresses. I will absolutely not be renewing my subscription. It's complete bs, they literally could have just slapped a new address sticker on the box instead of unpacking MY box and giving MY items to someone else. Also, if I didn't contact customer service, I never would have known why the items were gone. AND I never would have received my add on item, which didn't ship until almost a month later. They literally tried to steal my money. Terrible service. DON'T DO IT.

Be warned, this is a very unethical company who have you pay first and many of the options aren't available to you. Advertising shows all the options, even when on the UK site, and then once you sign up you can't get a lot of them shipped to the UK and their "customer service" tell you that purchases are final, which is not the law. Then when you buy "add ons" or "edit sale" items, when they go out of stock and while they refund you, you get hit with conversion fees still and loads of times the VAT wasn't refunded. I had half an edit sale order go out of stock one time, worth hundreds of £ and they just basically had my money for weeks and then refunded it. They clearly have an issue with vendors delivering, sure, but its now every single time. I have cancelled. You wait months for shipping, don't have half the options Americans do, then get loads of things cancelled and lose 20% of your money which you have to wait on chats for hours to get back, then they make it out like they are doing you a favour by allowing you a refund and state that "purchases are usually final". THE COMPANY CANCELLED NOT ME. Seriously, after months of stress they finally refunded me and I am done with them. Don't sign up. It's not worth it.

Love this box and use most items. Some items are great for Christmas and birthday gifts. I buy a lot of add ons in the Winter box for Christmas gifts as well. $7 for a swell bottle everyone loves...can’t beat that!

Half of the items that are included within these boxes don't even ship to the UK, which would be fine if they provided an equal amount of replacement items for the ones that don't however this doesn't happen and means that if in the UK, you half a significantly reduced selection of items to chose from (which is the main selling point of FFF). Whist the rest of the items are okay ish, the lack of selection means the items they get you excited about the boxes for are not even available which is disappointing to say the least. This would be the main area that needs to be looked into in my opinion, as this would not only help to increase the amount of customer satisfaction but also help encourage new customers from the UK knowing that we'd actually have decent choices that can be sent to us. Other than this, it is a relatively average box still undecided about continuing my subscription next year due to this issue.

My friend sent me a referral for the Free sample size box, so I only had to pay the shipping. I didn't understand that by doing that I was signing up for a membership. So I got the sample box, nothing in it interested me, and I thought that was the end of it. Then I'm getting charged $54 for another box. A month or so later, it shows up. Again, it was just a bunch of cheap crap that I'll never use. Then, I received an email from them to leave a rating/review. Instead of it taking me to the page to do that, it routed me to the page to reactivate my subscription. This whole thing is a scam, so I advise you to steer clear and don't let them take your money!

The boxes have been great, but I Received Two summer boxes That I ordered and They had multiple of the same things in them which was a little disappointing. Hoping the fall box Has No duplicates!! Still loving the items ❤️