EZ TextingReviews of eztexting.com

Response from EZ Texting· Mar 26, 2026

Hi Hadi, Thank you for your review! We’re glad to hear you’re finding EZ Texting to be a cost-effective way to reach your customers and drive strong results. It’s great to know the platform is helping you engage your audience while keeping costs manageable. We appreciate your support and are happy to be part of your success!

Response from EZ Texting· Mar 26, 2026

Hi Jodi, Thank you for sharing your experience. We’re very sorry for the situation and understand your concerns. A member of our Support team has been in touch, and a refund has been initiated for the recent renewal. We appreciate the opportunity to make this right for you and address the issue directly. If you have any further questions or need anything else, please don’t hesitate to reach out.

Response from EZ Texting· Mar 23, 2026

Thank you for taking the time to share your experience. We understand this can feel confusing. To help clarify, messages are billed based on total character length, not specifically for using personalization fields. When fields like first name or address are inserted, they populate with actual contact data, which can increase the overall message length. In some cases, this can push a message into multiple segments (for example, from 1 to 2 messages), which results in additional credits being used. Longer messages, combined with personalization or added content (like opt-out language), can make this happen more quickly than expected. We’d be happy to take a closer look at your campaigns and help you optimize message length and usage so you can get the most out of your credits. Please feel free to reach out to our Support team. We’re here to help. Thank you again for sharing your feedback!

Response from EZ Texting· Mar 17, 2026

Hi Todd, Thank you for your thoughtful feedback. We’re glad to hear you’re enjoying the templates and overall service. We appreciate you sharing your perspective on payment processing. We understand how added fees can be a concern. To help offset this, we do offer an ACH payment option with no fee, which many customers find to be a helpful alternative. Our support team is happy to help if you have any questions about this payment option. Thanks again for your feedback as we continue working to provide the best possible experience.

Response from EZ Texting· Mar 4, 2026

Thank you for sharing your feedback. Based on what we can see, your delivery rate for recent sends is about 99%, which is excellent and indicates a very clean contact list with delivery rates well above industry averages. That said, with any SMS campaign it’s normal for a small percentage of recipients not to receive a message due to factors outside the platform, such as a phone’s wireless service at the time the message was sent or device messaging settings. If someone reports they didn’t receive a text, we recommend they check their phone’s messaging settings to ensure messages aren’t being filtered into an unknown sender or spam inbox. Using our Contact Card feature can also help recipients save your contact and avoid this. If you’d like, please reach out to our Support team and we’d be happy to review a specific campaign with you to take a closer look.

Response from EZ Texting· Feb 24, 2026

Hi Holly, Thank you for your review! It's great to hear that EZ Texting has been an effective tool for your internal communication.

Response from EZ Texting· Feb 24, 2026

Hi Mark, Thank you for your honest feedback. We're glad to hear the service has worked well for you, but are sorry to hear that pricing changes have been frustrating. We've continued investing in reliable deliverability and product enhancements that can make a meaningful difference compared to alternatives. That said, we completely understand the importance of aligning with your budget and business needs. We’d welcome the opportunity to review your account and current plan to see if there’s an option that better aligns with your usage and budget. Our team is happy to take a closer look and explore alternatives with you. Thank you again for your feedback. We truly appreciate your business.

Response from EZ Texting· Feb 12, 2026

Hi Gabby, Thank you so much for your kind words! We’re thrilled to hear you’ve had a great experience and that our team has been helpful and responsive. Supporting you and making sure you feel confident using the platform is very important to us, and we truly appreciate your feedback.