EZ TextingReviews of eztexting.com

Response from EZ Texting· May 16, 2025

Thank you for taking the time to share your feedback. While we do offer customer support through live chat, email, and web meeting, we are sorry to hear that your experience didn’t meet expectations. If you’re up to it, please reach out to [email protected] so that we can connect and thoroughly address your concerns. We truly value your input and hope to have the chance to improve your experience.

Response from EZ Texting· May 8, 2025

Thank you for sharing your experience. We’re genuinely sorry to hear that the registration process with EZ Texting did not go as expected. We understand how frustrating that can be. To help clarify, carrier registration is a requirement imposed by all major mobile carriers and is a necessary step to ensure message delivery and compliance with industry regulations. In some instances, rejections can happen due to a mismatch in the information provided. To help resolve this, our team reached out to request a copy of your documentation, as it appeared there was a mismatch. However, we did not receive the information needed to move forward. Your account has since been canceled as requested. After a full review, and in line with our refund policy, we’re unable to issue a refund. We want to assure you that our goal is always to help businesses succeed, and if you decide to revisit this in the future, we would be happy to guide you through the registration process. Thank you again for your feedback. We value the opportunity to improve and better support small business owners like yourself.

Response from EZ Texting· May 5, 2025

Thank you for your review! We are so glad you enjoy EZ Texting for your marketing efforts.

Response from EZ Texting· May 1, 2025

Hi Valerie, Thanks for your review! We're thrilled to hear you love EZ Texting. We're glad to have you with us.

Response from EZ Texting· Apr 29, 2025

Hello Dr. J, Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share. You can access the Help Center in your account by clicking the help icon in the upper right corner and selecting “Help Docs’ from the menu. Here you will find a variety of how-to resources and FAQs to guide you. You can reach support 7 days a week by using the live chat feature, submitting a ticket at eztexting.com/help, or sending an email to [email protected]. We typically respond to and resolve issues within a day, however, some issues may require further investigation to ensure we’re providing the best possible solution. Please don’t hesitate to reach out. We’d love the chance to better understand your experience and see how we can improve it. Thanks again for your feedback.

Response from EZ Texting· Apr 25, 2025

Hi Angela, Thank you for your feedback. We're glad to hear EZ Texting has been effective for your marketing efforts, but we’re sorry to hear about the issues you’ve experienced with scheduled messages. Timely delivery is crucial, especially when messaging plays a key role in your strategy. While most messages are delivered promptly, occasional delays can occur due to factors like carrier congestion or message volume. We’d appreciate the chance to investigate this further. Please reach out to us at [email protected] so we can help resolve the issue. Thank you again for taking the time to share your feedback.

Response from EZ Texting· Apr 23, 2025

Hi Dana, Thank you so much for sharing your experience! We're happy to support your church’s communication and so glad to hear that EZ Texting has helped simplify how you share announcements and prayer requests. Thanks again for your review.

Response from EZ Texting· Apr 23, 2025

Hello Joe, Thank you for your feedback. We’re sorry to hear about your experience and truly understand your frustration. Some issues, such as compliance-related concerns, may require additional investigation and coordination, which can extend resolution times. We regret that this impacted your ability to get timely assistance. Please know that we are committed to providing reliable, high-quality support to all of our customers. We appreciate your feedback.