Bad
35 reviews
ezTaxReturnHonesty, pricing, process and quality scores appear once 5 customers have rated them.
For the past 20 years ezTaxReturn has made doing taxes fast, easy and stress-free for millions of American taxpayers. When you do your taxes with us, you don't have the burden or stress of answering complicated questions.First-time filers have nothing to fear because we guide you every step of the way, so you get every available credit and deduction. And if you miss something, we prompt you with reminders to help you get the biggest possible refund.You'll find ezExplanations throughout our program to make tax terms easy to understand. And since ezTaxReturn handles all the forms and math, most taxpayers can prepare their federal and state returns in about 30 minutes.
ezTaxReturn (eztaxreturn.com) has 35 customer reviews on Rated Honest, with an average rating of 1.3 out of 5.
Showing 4 reviews with 2 stars · Clear filters
Rex A G.
Posted
I picked eztaxreturn because it was 1st on the IRS'S free tax return company's list. I wished I had picked a diff company because after I finished the return they wouldn't submit it unless I paid their fee claiming it was only free for federal. Even tho there is no state tax on Texas income. I paid rather than enter everything a 2nd time. Very sneaky.
Dennis B.
Posted
I attempted to ues this company for my tax return this year for the first time and was not pleased with there nonexistent costumer assistants. No way to contact then other than email, then wait 24 plus hours for an answer. I finally had to cancel my account on the 14th of April after struggling for couple of weeks with EZ Tax Return and went back to turbo tax were I completed my taxes in less than an hour and half and a larger return.
Dr. B.
Posted
The program is not calculating my tax correctly. I calculated the tax manually, and used three online tax calculators. My calculation is close to the online calculators (they don"t ask about age so they don't have the correct standard deduction). ezTaxReturn has a tax about 1.36 higher than it should be. No one seems to care at ezTaxReturn.
Kim D.
Posted
EZ kept sending my e-mails that time was running out. I'd used them before. So, I decided to do the free filing. My situation is not very complicated (I make about $17K and about $15K form SocSec, plus a few hundred in interest; one of my employers is out-of-country and one sent a 1099NEC tax statement), but the "half hour" turned into 1.5 hours, and the "free"wound up costing almost $50! Maybe this was because I had them do the state tax as well. If so, this was not clearly indicated that this is where this fee came from. I only found out about the fee at the end of my 1.5 hrs on the last filing day, so I pretty much had to accept it. Some of the terminology was unclear, so I had to guess categories -- and sometimes go back when later material indicated that I had entered data in the wrong category. The company has an online help service that responds within 24 hours (I got an answer after 6-12 hours), but the answer did not directly address my simple question (which was asking what "previous year"or "last year" meant. The software had some minor glitches (in correcting, I was unable to change one item in a category, so I had to erase everything in that category and re-enter everything but the one item that was wrong because I had given the wrong answer because of the ambiguous wording). The software does do a lot of checking, i.e., it asks you to look at what is being submitted to give you the chance to check your work. The software also does a lot of clclulating a lot of äutomatic"stuff that would be tedious to do by hand.
