Eyemart ExpressReviews of eyemartexpress.com

I got my money back. I do know if they gave me the correct prescription for close. I honestly think that the eye doctor lied and said I needed both near and far. The prescription hurt me. Customer service contact and closure was good. Probably just a location issue. My mom and niece like the place but they go in person.

Loved that I could order online and the prescription was already in the system. However, I thought ordering online would get the glasses to me sooner, I was wrong.

Both pairs of eye glasses we delivered bent and needing adjusted. We are going make an additional stop at the local store prior to being able to wear them. We're unable to rate anything additional until the glasses are properly fitted.

The last few times I have bought glasses I went to the Farmers Branch store. Glasses were always ready the next day and if there were any problems they were remade to my satisfaction. This time I went in but the frames I selected were not available. The sales person checked on line and confirmed they were available on line. He worked up a price and discovered there was also a substantial savings if I ordered on line. I would have to rate my in store experience has always been 5 Stars. I went home and on 2/13/26 I ordered the glasses on line. I immediately received an email the order was submitted and I would received an email when the glasses were ready to ship. After about 4 days (includes a week end). I called Customer Service and was told the glasses were getting the Anti Glare Coating and that takes an additional day. I’ve never heard that before. A couple of days passed and called back. This time I was told their servers had been down and orders were backed up. I wanted a couple of more days and called back. This time I was told they were backed up because of the response the had to the online sale. I was then told I was within my 7 To 10 day time frame to make the glasses. What happened to glasses ready in 24 hours. Finally on 2/22/26 I received the glasses were ready and being shipped. I checked the web site and it said A shipping label was created. On 2/25/26 the USPS had received the package and it was being processed and scheduled for delivery 3/2/26. I will not use the on line service again. Their Customer Service is Horrible and they could care less about trying to help you. I would give the on line service 0 Stars.

Person at store that you see after picking out glasses and gives them to you when you arrive is a bit snippy it seems.

Misleading marketing, but we will see about the product. After looking at the products and adding some items to the cart, I decided not to buy due to uncertainty with the product and cost. However, I got an email promising 50% off my cart. I thought I would give it a shot at that price. However, in reality, it was only 20%. I did end up buying anyways, but sent customer service a message as I believed their email was misleading. They indicated that their website was always 30% off, so the extra 20% equals 50%. This is so misleading. If your website is "always 30% off", that is the actual price. Don't send a message saying 50% off, because it isn't 50% off. It is 20% off. I hope the product is worth the cost, but as a company, that seems a little shady to me.

Slower to process online and walk in ordered

The glasses are just ok. No locations close enough to go for adjustments so they really aren't quite right for me, wouldn't use again.