Eyemart ExpressReviews of eyemartexpress.com

I bought a frame for my eyeglasses. The frame broke within a couple if months. I went back to replace the frame and was told they didn't make the frame anymore so I would have to purchase new lenses and frame which is a whole hell of alot.more expensive than just replacing the frame. I am.just going to go somewhere else and start over fresh.

I wanted a BUDGET pair of eyeglasses for outdoor work. My workplace HR manager recommended Eyemart Express because they're closest to us in our city. I called the store manager before heading in to let her know exactly what I wanted (eye exam, BUDGET glasses, no add-ons) and we set an appointment. From the moment I got to the front desk, the up-selling started. Even though I have a very weak prescription, they tried to add everything under the kitchen sink on to my prescription. I was exhausted saying, "No thanks" over and over again. Then they had me check for frames. The receptionist specifically told me WHERE to look for my frames. By this point I was tired and just wanted to get out of there. So I chose the least expensive frames that fit me. I was called back the same day to pick up my frames (great!). While waiting to be seen, I saw the "budget" frames section FAR from where I'd been told to look for my frames at the OPPOSITE (read "expensive") end of the store. I'd paid FOUR TIMES as much as the average cost of budget frames. I was livid--but the damage was done. They'd already made my glasses. I usually pay for glasses out of pocket (eye insurance to me has been a waste since they drastically pump up the prices) and have NEVER paid more than $100. This time, I paid many times that, despite having asked specifically for "budget frames." I'll never use Eyemart Express again. In the future, I'll get my prescription from an independent optometrist then use the prescription to get true budget frames online. What an unctuous business to up-sell even to customers who explicitly request a budget pair of glasses.

EyeMart Express located in 3050 E Lohman Ave, Ste F, Las Cruces, NM 88011 provided a price for frame glasses on 11/23/2022 at 9:00 am with Medicaid coverage and lied about what Medicaid actually covers. He said that With Medicaid coverage the glasses would cost 120 dollars but he failed to mentioned that a regular material (not Index material) would be at no cost. When I called this employee, who identified himself as Edgar, he told me that it is the consumer who makes de decision but he only gave me one option and it was the most expensive one. He was unapologetic and we got into a verbal confrontation over the phone as I got frustrated with his unapologetic demeanor. This employee is overselling patients with Medicaid by not disclosing purchases in which Medicaid cover the full amount of the purchase and is only giving the more expensive options. The attitude of this person was so blatantly unapologetic and it seems that this practice of overselling will not end any time soon.

Worst experience at all levels. Nothing was done right. I threaten to go above manager to his boss. Then he finally got involved after 7th visit. 8th time picked up glasses. Now 2 months later and frames are out of wack/alignment. Will never go back in Mankato.

Purchase glasses 3 pair. First glasses wrong prescription. Second glasses one prescription wrong lenses off center I have been to store 7 times and request a refund. No manager available I will have to go again. The last glasses I got prescriptions were wrong. Poor service would never go to them again

Eyemart is the worst place ever the rip you off they will give you prices based off what they will get in money wise. Beckley eyemart, the ladies are not very welcoming one girl there is always on her phone even when coming in she stays on it. I believe her name is shelby. Only girl that is warming is rachel i sat with her and loved it all.

Purchased 2 pair of glasses in Feb 2021. Had a lens delaminate several months after and they replaced it. Took in the same pair with the other lens delaminating today - 1 year and 2 weeks after purchase. They advised that I would have to purchase a new lens. Delamination is a manufacturing quality issue not anything I have done. I have been an Eyemart Express customer for many years - no more. I'll deal with someone who stands behing their products.

I am unhappy I told them I didn't like my glasses when they fit them to my face so I tried to get new ones online I called them because I Need my PD and they gave me a hard time made me feel undervalued and refused to help me I won't ever go back