Great
1,430 reviews
Eyemart ExpressHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Doctor founded. People focused.We were founded by a doctor who had a simple goal in mind: "Be kind and take care of people like family." And for over 34 years, our team of Doctors and Eyewear Experts has grown alongside you and your families in your local communities, going above and beyond to provide the styles you want, at the speed you need, at a price accessible to all.Glasses in a blink.It starts at our local labs with skilled Lab Specialists working to fill prescriptions in as little as 30 minutes. Then we combine it with same-day pickup in-store and free shipping the next day for online orders to deliver your glasses in a blink. It’s how we make sure our customers never miss a moment.Care that’s clear to see.Our team of Eyewear Experts love helping kids see clearly for the first time, or making sure you leave our store feeling confident and ready to go see. It’s their care and commitment to our customers that have earned us a Google rating of 4.8 out of 5 stars.
Eyemart Express (eyemartexpress.com) has 1,430 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 215 reviews with 1 star · Clear filters
John S.
Posted
I cancelled my order minutes after placing order noticed wrong frames orderdered. still billed and made glasses after very quick and clear cancellation. why?
Response from Eyemart Express· Mar 26, 2025
All reviews are helpful reviews, so thank you for yours. We’re so sorry about your less-than-stellar experience. Please email our customer service department at [email protected], and we’ll help however we can.
christopher M.
Posted
Bad customer service. They are under staffed. When I called to check on my order it took forever to answer and when they did they didn't have time to help me and told me they would call me back. Didn't happen. Just all around bad experience.
Response from Eyemart Express· Mar 24, 2025
Oh no! We’re sorry about the wait and not receiving a call back! Give us a chance to turn things around. Just contact our customer care line at 1-888-372-2763, and we’ll do our best to make it right.
Angela W.
Posted
My glass was not done right. I went back 2 time and they worst then one time..,
Response from Eyemart Express· Mar 18, 2025
All reviews are helpful reviews, so thank you for yours. We’re so sorry about your less-than-stellar experience. Please email our customer service department at [email protected] or give us a call at 1-888-372-2763. We’ll help however we can.
Twe
Posted
the lenses are blurry on the right side. called for support and said to call a local store. called the store and they said talk to someone online.
Response from Eyemart Express· Mar 18, 2025
Thanks for reaching out! It sounds like there was a mix-up and you may have visited a different optical store. We know how frustrating that can be, and we’d love to help. Our team can take a look at your glasses and handle most requests in-store. Just let us know your location, and we’ll share the nearest Eyemart Express address and hours.
YOLANDA R.
Posted
I PURCHASED MY GLASSES FROM THE LAFAYETTE, LA STORE AND I NEEDED MY PRESCRIPTION WITH THE PD ON THE PRESCRIPTION. I WAS TOLD BY THE MANAGER HER NAME WAS ELIZABETH THAT THEY NO LONGER GIVE IT OUT BECAUSE I MIGHT TAKE IT TO AN ONLINE STORE AND BUY MY GLASSES THERE. WELL I ACTUALLY HAD PURCHASED MY GLASSES AT HER STORE IF SHE HAD TAKEN THE TIME TO LOOK. THE STORE WAS FULL OF CUSTOMERS WHEN SHE MADE THAT COMMENT. I WAS SO UPSET. SHE SENT ME NEXT DOOR TO THE DOCTOR OFFICE FIRST BECAUSE SHE HAD SAID THEY DIDN'T DO IT AND ONLY THE DOCTOR OFFICE COULD GIVE IT TO ME. THE DOCTOR OFFICE SAID THEY DON'T DO IT AND THAT I HAD TO GET IF FROM THE EYEGLASS COMPANY. WELL THAT WAS EYEWEAR EXPRESS. WHEN I CAME BACK AND CALLED OUT THEN SHE SAID THAT UGLY COMMENT ABOUT NOT PUTTING THE PD ON THE PRESCRIPTION. WELL I HAVE EYEGLASS INSURANCE AND IF I ASK FOR MY PRESCRIPTION WHY CAN'T I GET A COMPLETE PRESCRIPTION? I CALLED THE DOCTOR THOM DINH O.D THAT WORKS WITH EYEWEAR EXPRESS AND SHE SAID THAT THEY DON'T KNOW HOW TO DO THE PD ON THEY EYES. WELL WHY SHOULD I HAVE TRUSTED YOU TO DO MY EXAM. NOW I FEEL LIKE I WASTED MY TIME AND NOW I AM QUESTIONING IF MY EXAM IS RIGHT. I AM GOING TO LET MY PROVIDER KNOW THAT THESE PEOPLE ARE INCOMPETENT TO EXAM ANYONE EYES AND HAVE HORRIBLE MANNERS. I AM SO DISAPPOINTED IN MY SERVICES AND NEVER RECOMMEND THIS COMPANY TO ANYONE AND I WORK FOR A SCHOOLBOARD AND I AM TELLING MY ENTIRE SCHOOLBOARD DISTRICT TO NOT DO BUSINESS WITH THESE PEOPLE BECAUSE THEY WILL NOT COMPLETE YOUR PRESCRIPTION AND DOES NOT GIVE YOU A COMPLETE EXAM. IF THE DOCTOR DOES NOT KNOW HOW TO DO A PD EXAM AND GIVE YOU A WEBSITE TO DO YOUR OWN EXAM AND THE EYEGLASS COMPANY CAN DO THE EXAM BUT REFUSE TO PUT IT ON YOUR PAPER AND IT IS PART OF THE PRESCRIPTION THAN WHY SHOULD ANY SUPPORT THESE HORRIBLE PEOPLE.
Keith G.
Posted
I am beyond furious. I was lied to by a bottom feeder salesman about an upgrade and I decided to go elsewhere because I didn't trust them. I wasn't going to leave a review but they just sent a text saying that my prescription expired and I must "act soon". Fun fact, prescriptions are good for a year. Lying chumps still trying to blow smoke. FYI, Costco is way cheaper. Doesn't seem like it up front but I got two pair of glasses with higher end frames with progressive AND transition lenses for $400. They wanted $375 for just one. That "free frame" deal is smoke and mirrors.
Tosha P.
Posted
Never shipped my glasses, only sent an email asking what the Axis is - so I replied "0" and attached my son's prescription. Never heard back, never got the shipment, then they cancelled it after a few days. The form that you fill out on their website does not allow you to move forward unless you choose a number for each part of the prescription, INCLUDING the Axis. Please be warned that you may not get your glasses or a response until the next day - you know, the day you are supposed to get them.
Kimberly F.
Posted
I have been a customer for a few years now, and the quality of the frames they have are not up to a great standard. I have had 4 pair in the last year that has broken, lens dont stay in, nose pieces broke off, arms fall off for examples of some of the issues I have had. The custom service has not been the great either, talking about other customers or not very nice when dealing with issues. I spend ALOT of glasses and not to be able to get things fixed when its a defect with the glasses without paying tons to fix. I will be looking for a NEW place to take my business
