EufymakeReviews of eufymake.com

Als wij een klacht hebben, lost Eufy niets op. Naar aanleiding van de laatste update komen ze rustig met de vraag wanneer wij het apparaat (de M5) gekocht hebben. Maar dat heeft met de update niets te maken.

Terrible company. Every bit of information from them is a lie. They are incompetent, liars and beyond useless. DONT buy their UV printer. Get a Longer or other brand.

I need to share my incredibly frustrating experience with Eufy Maker and their Eufy Maker E1 resin sublimation printer. Back in August last year, I ordered this printer, expecting it around September or October. Come October, they sent out a global email saying production was halted due to a leaking wash-liquid container—fine, delays happen. But then, after another month, they said shipping would start in early February, in order of purchase. They suggested I cancel and reorder to get it sooner. So I did that, and they refunded me and had me place a new order. But guess what? They still delayed it to the end of February and then pushed it again if you ordered after December 27. Now, after seven months of shifting timelines, the printer arrives—beautiful, but with no ink included. Now they’re telling me the ink won’t arrive until late April. This has forced me to cancel about 1,500 euros worth of jobs I had lined up because I can’t use the printer without the ink. I feel completely misled and have wasted time and money. If I’d known this a week ago, I would have asked for a full refund and chosen another brand. Let this be a warning to others. I forgot... he offered me 20 dollars to apologize for the damage caused. now do you think we are talking about a serious company? he made thousands of money and then treated us like this. shameful. if during the day they deliver a mercedes or a bmw without an engine, they will give you 50 euros to apologize

Update: I want to be fair and follow up on my original review. After posting publicly, eufyMake's support team responded quickly and acknowledged that a DOA unit was completely unacceptable. They offered a full replacement without any pushback. On top of that, Skye, one of their beta testers and brand ambassadors, reached out personally and jumped on a video call with me. She walked me through the issue and we got the printer up and running. I still stand by my original concerns about the out of box experience and the initial support response. But the follow through was real and I appreciate that they made it right. Updating from 1 star to 3 stars based on the resolution. Backed the eufyMake E1 UV on Kickstarter in May 2025. Promised delivery was August–October 2025. Received it March 2, 2026 — nearly a year later — after endless delays and missed ship dates. The machine arrived with X-axis grating strip errors and has never completed a single test print. Dead on arrival. Support asked me to upload diagnostic logs and wait 1–2 business days for an engineering response. On a machine I just unboxed. I'm a small business owner — I bought this so I wouldn't have to be a repair technician. That's not an acceptable response to a DOA unit. Requested a replacement or full refund. Still unresolved. What made it worse — when I tried to share my experience in the official eufyMake Facebook group, my posts were deleted and then shadow banned. Edited posts got filtered too. They are actively suppressing customer complaints in their own community while their support pipeline drags on for days. A company that silences frustrated customers instead of solving their problems is a serious red flag for anyone considering a purchase. Ticket: ANKER-TNQ2673321373

Their customer support literally tried to trick me twice and still have not delivered the invoice (B2B transaction). (of course they have also not delivered anything yet but they have gotten the money months ago via kickstarter)

They never delivered my order.

The machine is fun. The company doesn’t have enough ink if you run out. White ink lasts 2 weeks and if you try to reorder white ink, it takes 1-2 months to deliver.

If I could give zero stars I would. I purchased this machine on kickstarter as an early deposit backer in the 500s so I should have been one of the earliest people to get machine. I am very familiar with the nature of Kickstarter and was very patient with all of the delays. Here is my problem. This company is either really bad or shady. They over sold WAY over sold and still cannot fill the Kickstarter backers and have not even started on the pre orders online. I got my machine in January which I was happy about. But no ink cartridges. Here we are February and still no ink. Machine is a paper weight. No update on ink either. But they are shipping ink to people without machines which does not make any sense. At this point it is out of control. They have not kept their word about one thing they tell us which is incredibly bad. I would not buy from this company under any circumstance. By the time this machine is ready to go it will be outdated. Xtool already announce a dual print head uv printer which I will get since this one is useless. Do not waste your money. This company has ruined their reputation over this.