Eu BillabongReviews of eu.billabong.com

Awful customer service. It’s been almost a month since my return was sent back. It’s at their facility, and has been for over three weeks and still have not been refunded. I’ve called several times inquiring and get no where and you can’t speak to a manger. They’ll take your name and number for the managers to call you and they’ve never returned a call. I’ve waited for more than 35 min just to speak to a person. I’m understanding of Covid and things taking a little longer but this is unacceptable.

The WORST customer service. They have no communication and I have been waiting on a wet suit for weeks when I Payed for 2 day shipping. When I tried to contact them about it, nobody emailed me back and it has been at least a week and a half since I sent the first email, they have horrible communication skills.

Can only confirm everything that has been said here. I've been waiting three weeks for a wetsuit that they say has been shipped. The e-mail contact only awknowledges that I've been in contact with them. The phone service tells me to call back when their open and the hours even when I've been well within their business hours.

I LOVE Billabong, the brand itself. I think the quality is quite good, even though its a little expensive, but you can make good deals on sale or being a Crew Member. BUT!!!! the online/email CUSTOMER SERVICE is literally THE WORST. I got some pants, about 1 1/2 months ago, unfortunately they had a hole at the seam, so I emailed the customer service. I got an answer about 1 week later and they asked me to send pictures. So I did. SIX TIMES. And every time I got an email back, saying: "We are sorry that we were not able to process your request as quickly as we would have liked. Probably your request has been clarified in the meantime, please ignore our email. However, if it is still up to date, please contact us again so that you can receive an answer this time." So, how many times do I have to text, until I get my problem handled? Billabong is such a huge brand, represented all over the world, but this poor customer service is just a joke. ALSO - costs for RETURNS from Germany (their warehouse is located in Belgium) are about 18€. This is ridiculous for such a big brand; nowadays almost every store offers free returns, especially more expensive/larger ones. I literally never experienced such bad customer service overall.

Rücksendung auf eigene Kosten nach Belgien! Kosten 17,99 € !!!..Nie wieder!!

Kundenservice nicht vorhanden! Das Shirt, das ich bestellt hatte war zu groß. Kein Problem, dachte ich: einfach das zu große Shirt zurückschicken und ein neues eine Größe kleiner bestellen - aber von wegen! 1. Trägt der Käufer sämtliche Versandkosten - und das nach Belgien! Was für das eine Shirt bereits zusätzlichen Kosten in Höhe von 9,99€ entsprach, bei größeren Bestellungen gar nicht dran zu denken... 2. Keine Kontaktaufnahme mit dem Kundenservice möglich, das Unternehmen ignorierte sämtliche Anfragen Bestelle nie wieder online bei diesem Unternehmen, einfach unverschämt..!

Made a simple mistake when ordering by forgetting to put in the promo code. Emailed them immediately to see if they could apply it, or just cancel the order. They said it was impossible to do either because of their "system". Well, either they're dishonest or their "system" is outdated and they're too cheap to institute a new one. It's a shame, I wore their wetsuits for years. They're all made in the same factory anyways, so will be buying from a competitor from now on.

I was sent the wrong items, and the items I was sent were really bad quality. Want to return them and as a crew days member it says I get free shipping but cannot find the free returns label anywhere, no one answering emails or phone either. I love the Billabong clothing lines, however, will not be using them again as there are so many other smaller better and more ethical companies with good customer service that need our business! AVOID