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The server was not automatically set up. I submitted a ticket and received a response after an hour asking if I got an E-mail about access to the control panel. I replied that I had not, after 17+ hours, the server is still not set up, and no response has been received from customer service beyond the one line response I will be attempting to get my money back, avoid this company like the plague.

After 5 days of having to nag them for updates on what was wrong with my server, i canceled my account. At times I was told they "had an overheat", "It's back up" when it clearly wasn't. "It will be back in an hour", which it wasn't.", "It's rebooting now", nope. They clearly don't have 24/7/365 support they claim to have. Most importantly, they don't back up their servers. Despite pleading with them for any additional information, their responses were limited to one or two sentences that felt like they were buying time. They DID offer me a free month of service, but that doesn't even put a dent in the profound disappointment of losing everything my son and I built with our friends over the course of 6 months. I work in IT. I understand problems arise. I'm willing to overlook some downtime here and there. But total loss of all data AND reluctant communication with the customer is unacceptable, even when you're dealing with "just a game". If you're a potential customer, a current customer, an investor, or just a player looking for a server run, don't walk, to another hosting company.

I've had an Ark server with them for 2 days now, around 50 hours or so. The first day it ran fine, but at the 26 hour mark it went down, and has been down since. Sent a ticket to customer service when it went down at 10:17 pm est last night, it is currently 8:33 pm tonight (over 22 hours later) and yet still not a word from them. I moved all of my dinosaurs and items over and it's looking like the server isn't coming up anytime soon with this neglectful customer service. If there is a problem with one of their servers or a mistake on my end it would be nice to know, as long as someone would get a hold of me and let me know what's going on.

I rented an ARK server from them and had it for several months. I had no issues with the company and the service itself was great. The server was set up immediately and canceling the service (which I only did because my group isn't playing ARK right now) was just as easy. My one and only issue I had a few times was that my settings would sometimes completely reset in the control panel. This happened probably four or five times, but eventually I learned to have a screenshot of my server settings on hand so I could fix it when it happened.

Super fast and knowledgeable live customer service. Can't beat it!

We have been with Eternal for few months and the experience was quite good. We had very few problems and support is quite good. Pricing is also very competitive comared to other hosts. Ovrrall 5 stars review.

Nayan Roy, the senior support manager and he always has the answer or fixes to the problems, he is a valuable staff member!! Thanks Roy

Ok servers but negative overall experience. Below is a copy of the message I sent to Eternal Hosting: "I regret to inform you that I am not satisfied with the service I have received. The server itself runs fine, however I am unable to fully customize my server settings as I can't locate the GameServer.ini file other than in your custom configuration area which doesn't even have all the possible customization options (I also can't rename GameServer_example.ini to make one). Your 24/7 Fast Support took almost 10 hrs to reply to a HIGH priority ticket (although I do at least thank you and acknowledge that it WAS replied to at least). To top it all off your website is sluggish and appears to be a mashup of two different designs trying to work as one. One page I'll have one theme and the next looks like a different website but at the same domain. Overall I am not satisfied and have had better experiences elsewhere." UPDATE: I have received a refund in full however their support felt it necessary to request that I REMOVE my completely valid review simply because they refunded me and I am no longer an ACTIVE customer. This is BULL in my opinion as even if I wasn't ever a customer and had only made inquires as to their services I would still be entitled to write a review as I would have had direct interaction with the company. Because of this further interaction and completely uncalled for request I have updated my review to reflect the utterly unacceptable experience and what I feel to be rude conduct towards me and my rights to write a review.