Average
447 reviews
Etana CustodyHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Etana’s industry-leading suite of custody and trade support solutions allows clients to manage global currencies, crypto currencies and digital assets from a secure environment linked to a range of service providers. We reduce counterparty risk, increase capital efficiency, and mobilize assets across venues for exchanges, institutions, investment professionals, and individuals, all the while providing unrivaled security. Our high compliance standards give clients peace of mind, knowing their assets are protected and secure.
Etana Custody (etana.com) has 447 customer reviews on Rated Honest, with an average rating of 3.1 out of 5.
447 approved reviews, newest moderated first
Random P.
Posted
Been 2 weeks and still waiting for ......... My ticket ID is 112121
Response from Etana Custody· Mar 8, 2021
Hello, Thank you for providing your contact information. We have escalated your case to one of our Support Specialists, and they will reach out shortly via the Ticket ID mentioned above.
Joe
Posted
I have contacted Etana Custody several times with no reply from customer support. Please check on my account and let me know when I will be authorized to trade on Kraken. Support tickets # 115339 and 128255 Joe
Response from Etana Custody· Mar 8, 2021
Hello Joe, Thank you for providing your ticket #. We have escalated your case to one of our Support Specialists, and they will reach out directly to you shortly. We appreciate your patience.
F.C.
Posted
I decided to begin investing in cryptocurrency several weeks ago and, after some research, selected Kraken as my preferred crypto exchange because of their great reviews on several cryptocurrency sites. In order to fund my Kraken account, I simultaneously applied for an account with Etana Custody. After several days, my application was approved by Kraken. However, no doubt because I am a very small retail investor, I'm still awaiting approval by Etana. Like others, I received a random email from them soliciting my patience as they are currently experiencing longer approval times, but since then I have received no updates on the status of my application. The poor service and lack of communication has proven to be extremely frustrating.
Response from Etana Custody· Mar 4, 2021
Hello, Apologies for the delay. I have requested additional information through Trustpilot. If you can provide a ticket number and/or email, we can look into your case. Thank you!^JN
Hubert L.
Posted
Since the 28th Febrary my account has not been checked or validated. I don't know if I need to stay on the kraken platform or move to the other one. This is my to ticket id related --> 117154 and 107711
Response from Etana Custody· Mar 3, 2021
Hello Hubert, Thank you for providing your Ticket ID. One of our Support Specialists will reach out regarding your application shortly. ^JN
Melanie
Posted
It's been 2 weeks since I uploaded everything they asked of me. I was using this to trade on Kraken and now I regret giving them this info because they seem to have done nothing with it. There are some very good cryptocurrency plays I could have made, but Kraken will not let me on until Etana finishes doing whatever it is that they're doing. edit: responding to Etana's response: they will not let me leave my email addr through here and I really don't know how else to get hold of you. I have no ticket #, Kraken sent me to Etana Custody and I uploaded documents 3 weeks ago now. I think Kraken is a scam. Even when I worked FOR THE GOVERNMENT, my verification did not take this long! It's infuriating because I keep seeing the "we're still reviewing your account message" every time I log in. It shouldn't take this long to verify my identity. I KNOW I'm a U.S. citizen, I KNOW my passport is real, and I KNOW I have no criminal record. What's the hold-up?? I'm missing out on making good market bets and I'm regretting ever signing up with Kraken!
Response from Etana Custody· Mar 1, 2021
Hello Melanie, Apologies for any inconvenience you have experienced. I have requested additional information through Trustpilot. If you can provide a ticket number and/or email, we can look into your case. Thank you for your patience. ^JN
M. R. Mohebbi, M.
Posted
Bad Bad onboarding process! I have now uploaded so much sensitive information and documents on their website and I would like to delete them. I guess they retain all the info. I don't understand why Kraken made me go through this unnecessarily complicated process. Funding other platforms like Gemini is much easier. I am not even sure if Etana is a real company!
Response from Etana Custody· Mar 1, 2021
Hello, I have requested additional information through Trustpilot. If you can provide a ticket number and/or email, we can look into your case. Thank you. ^JN
Arno Van R.
Posted
02/27/2021: If hanging out their dirty laundry on Trustpilot is the only way to get customer support, that's a poor business model. Been waiting for weeks and missing out on valuable crypto spikes. Absolutely atrocious. Out of principle, I will not be updating my review until my account is verified the proper way. I'm not going to accept help through this website. 03/13/2021 Edit: My support ticket through their website got a run-of-the-mill reply basically telling me to go screw myself and wait even longer.
Response from Etana Custody· Mar 1, 2021
Hello Arno, I have requested additional information through Trustpilot. If you can provide a ticket number and/or email, we can look into your case. Thank you for your patience. ^JN
Stephen
Posted
I am editing my review because Etana Custody reached out and sorted out my problem. A person from the support team reached out and within a very short time the issue was sorted out. I do believe that they have a backlog and they are trying all they can to sort out their clients issues. At this point, I would recommend Etana Custody.
Response from Etana Custody· Feb 26, 2021
Hello Stephen, Apologies for the delay in response. I have requested additional information through Trustpilot. If you can provide a ticket number and/or email, we can look into your case. Thank you for your patience. ^JN
