Excellent
700 reviews
Eskute USHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
700 approved reviews, newest moderated first
Morgane B.
Posted
Our bike arrived with a headlight that did not work. I reached out to the company and they got back to me right away and sent a new light out. I was super impressed with the customer service. My 11 year old son loves the electric dirt bike and rides it everywhere.
Jesse
Posted
We encountered some problems with the T-300 battery that was supplied with our bike. The Eskute Support Team proved to be very helpful, providing clear explanations regarding the battery charging process and the meaning of the status lights. Their guidance was particularly valuable, as some of the instructions in the owner's manual were a bit confusing. After it became evident that the battery was not holding a charge, the support team acted promptly and sent us a replacement battery (not a brand new one). This replacement worked immediately, and we appreciated their swift response. Charlotte, Tina, and the rest of the Eskute Team were exceptionally helpful throughout the process.
K M.
Posted
I am giving a 2 star because the return policy sucks . If you have to return this product you will pay $800-1000 . The bike is a great bike but I had to return mine for state regulations. I spent have the price returning the bike . Communicate was next day if you email them. Best way to purchase go threw Amazon. There return policy is way better with no hassle or add fees. I only had the bike for 3day built it, test it and returned it .
Response from Eskute US· May 28, 2026
Dear Customer, We’re very sorry to hear that the return process caused frustration and inconvenience for you. We would like to clarify that if a return is due to a confirmed quality issue or defect, we fully cover the related return and replacement costs. In this case, the return was requested due to local/state regulation concerns rather than a product quality problem, so the return shipping cost falls under the standard non-quality return policy. Because e-bikes are large and heavy items, return freight costs can unfortunately be very expensive, especially for long-distance shipping. We completely understand how disappointing this experience was, and we sincerely apologize for the inconvenience caused. We truly appreciate your feedback, as it helps us continue improving both our communication and customer support experience. Please feel free to continue contacting our support team if you would still like to discuss possible assistance regarding the return shipping costs. Thank you again for your feedback and understanding. Best regards, ESKUTE Support Team
Françoise L.
Posted
My trike arrived home in three days, it’s so great. We easily assemble it and I already ride it before it started to rain. I want to thank Tina for answering my questions and coming back to me so fast. She is very nice, I give her a five stars. Thank you.
Douglas
Posted
I purchased 2 m300f bikes. Both came packaged very well but unfortunately both had forklift punch through holes in boxes. One bike no damage, the other bike took the blow to the battery. I contacted Eskute with the issue along with the fact that the headlight mounting bracket was missing. They responded in a timely manner, i took pictures of the issues and Jill resolved it for me right away. Replacement parts are on the way. On a side note both bikes are very nice and customer service was great. Thanks Jill for your help.
Ed H.
Posted
I received my Eskute e-trike two days ago and put it together on my own. I was surprised at how easy it was to assemble. The Eskute assembly video was a step by step guide which made it so easy. I’ve ridden it a couple of times and it was flawless. Anyone looking for an e-bike, I believe this is the one. And then there’s the price, lower than all the competitors. I would recommend this e-trike.
Consumer
Posted
Thank you very good bike I like it
Shilo W.
Posted
overall great quality and price range was affordable was easy to put together! Looking at buying another one and have recommended it to others
