ErsanailsReviews of ersanails.com

Nails never arrived, Evri driver sent a picture of the wrong parcel at the wrong door. +£100 order. 2 months ongoing issue with Evri and Ersa. Contacted both multiple times and I am still hounding them for an answer and have got nothing. I have sent multiple screenshots to both and no answer from either.

Get the look of cheap drugstore press-on nails for 10x the price and hopefully they fit, because it is impossible to get in contact with customer service, and when you do, they will refuse a refund for "hygiene" reasons. My unused product is sitting in the trash can. The nails I got done at the salon instead, however, have been getting compliments all week!

Ordered a bunch of nails and they are perfect just like the pictures. Quality is great compared to my cheaper press on nails. Shipping was slower than expected but the nails arrived in perfect condition and was packaged safely, they even gave me a few freebies!! Just made another purchase with them!!

I'm obsessed with this manicure kit - it genuinely gives salon-style results are home and is very user-friendly. The nail application tools make everything easier and more precise, so my nails always turn out polished and professional. The UV lamp curves most nails quickly and efficiently, though darker or less translucent shades may need a bit of extra curing time. Overall, it's an excellent kit and totally worth it.

Extreme delays in delivery and no response to queriers and/or requests for cancellation.

Love the press on nails usually so feel a bit disappointed to be leaving this review. Ordered a set of nails and the Pro Touch Kit Max with basic tool set. No faults with the nails and most of the tools, however had issues with the solid nail glue/gel and the removal pen. Firstly, the solid glue does not fully cure under the design, despite leaving for 2-3x the recommended time under the UV lamp. I used the removal pen to get the gel residue off the press on, and while it got most of the gel off, some remains - making the back of the nail uneven. The removal pen then stopped working and appears to be jammed. After leaving for a few minutes, I noticed that the press on had become very flexible, as if the pen had degraded it. Reached out to Ersa team but didn't receive a response. A week later, the press on nail I used the removal pen on had warped - still somewhat flexible but set in a curled shape that makes it tricky to lay on my nail now (so pretty much unusable). Reached out to Ersa again following up and giving this update but have still not received a reply. I left a review of the pro touch kit on their website saying this, but it appears to have been deleted. Real shame because I quite liked this company and their designs but I will not be purchasing from them again. Update: the UV handheld lamp has now starting turning off after 2 seconds... charging hasn't helped/worked. Long story short, press on designs are great but don't risk it with the tools.

These nails are perfect for any special event. I wore them to a wedding, and they looked incredible! They lasted all day and looked like I'd just come from the salon. My only issue is that the shipping took a little longer than I excepted. However, after reaching out to their CS, they want above and beyond to assist me and resolve the issue. I really appreciate their service!

Please please please don't buy from this company. The nails are faulty, I've had 2 replacements and the same issue has happened (part of the design comes off within 1-2 days). They then said they would replace the same nails but do an extra coat of something on top (why didn't they do this before?). But I haven't heard from them for a month and have kept chasing. As a last ditch effort I've tried commenting on their reels but they keep deleting every comment I leave. They're only keeping the good comments on there and I'm wondering if this is a common occurrence for them to delete the negative comments on their reels. The glue only works for a few days and then the nails start coming off and the last time I tried to use the nails it took a bit of my actual nail with the press on (which hurt like hell). I wanted to give them a chance to correct their actions but I've given up after having my comments deleted for the 3rd time (I have screenshots of my comment being on the reel and now its disappeared, I wish I could link photos to my review). Dont believe the lies that the nails last for weeks as its just not true, I bought 3 sets and all of them have not lasted even a couple of weeks before parts of the design come off or the glue to stick to the nail stops working. **UPDATE I don't believe the lies this company is spewing, its actually unreal. My order initially didn't arrive and I reached out to ErsaNails since the courier confirmed they had lost the parcel (what more proof do they need??). I got my replacement order on the 20th September which was 3 sets of nails. The first pair was lovely I had them on for about 2-3 weeks and no problems. The 2nd set I tried on was the one with all the issues. On the 2nd set parts of the nail design fell off after 11 days of wear. I reached out to the customer service on 13th October when they responded on the 23rd October they offered to replace the 3 nails that had parts of the design fallen off. So far the experience with their customer service was pretty good (albeit slightly slow). The replacement 3 nails arrived but the same issue happened so I sent them another message on 8th November asking what can be done as I'd only had them on for 2 days and the same parts had already fallen off. They offered to replace the same nails again on the 18th November as their nail technicians would now add another layer of sealant to stop this from happening. Since then I have confirmed again the issue with the nails (which they asked for) but they never replaced them and I didn't receive these nails with the "extra sealant." I was trying to be nice for as long as possible but I sent them a message on the 21st Nov, 29th Nov, 2nd Dec and 12th Dec but could not get any reply. I tried to post comments on their reels to see if that worked but my comments kept getting removed which is why I have given this company a 1 star review. Only now have they replied to my message on Instagram saying they have delivered the new replacement nails to me but I have not received anything. This is my entire experience with them and I have chat conversations and screenshots proving my review is truthful. Please don't listen to this companies lies and save your money for somewhere else