EROMMYReviews of erommy.com

Had a contractor install the pergola. It is perfect! Love love love it!

I purchased a gazebo. It came with no instructions or parts list. I called the company I bought it from to no avail. So I hired a contractor to put it together after I finally found a manual on line. Well now we have roof parts missing and it’s half built! No customer service number to call and I’m getting no help from the vendor that sold it to me! Wishing someone would help

Thr first sign of trouble was that Erommy does not have a phone number, this is email customer service....and they respond back every two days, there is no live person to speak to....my gazebo had 4 defective parts and i have waiting for weeks for replacements, i have been emailing back and forth for weeks with no solution, any company that does not have a live person to speak to is a red flag, it means that they have a lot of dissatisfied customer and dont want to hear all the customer complaints.....its quite possible not to get anything resolved and lose money and get ripped off, stuck with a useless gazebo...they still have a chance to correct this, i dont want to lose the time and effort i put into constructing this thing or to put it in a box for refund....anyway its hard to get your point accross in an email....they can just ignore it

Terrible customer service. I ordered two lounge chairs. They sent the wrong color. Made the return process extremely difficult. They asked me to accept $50 just to keep a product i didn’t order or want.

delivery time was great. I thought the legs were bigger. great look

Everything showed up in a timely fashion. Product was packaged well, easy to assemble, sturdy and a beautiful addition to our deck.

Assemle was easy and the whality of the product is excellent. We are so enjoying for summer time 😊

Our Gazebo is very well-made. This is our second one It does take some time to put it together mostly because there is a lot of parts. I did put most of it together by myself but I did have to get help from my wife to hold up the legs so I could attach the frame to the legs I also had to have help on the roof frame to attached to the top. It’s almost impossible to do it by yourself, this is our second gazebo. Our first one we Assembled a year ago and we decided to add to it right beside it. Our family and friends love the way we put it together. We did not use the curtains and Instead installed solar shades That you just roll down much easier to use.