Excellent
52 reviews
Equiluxe TackHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Fashion focused and customer service dedicated hunter/jumper tack & riding apparel store for stylish equestrians. Shop all your favorite equine brands and small businesses in one place.
Equiluxe Tack (equiluxetack.com) has 52 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 4 reviews with 4 stars · Clear filters
Glenda O.
Posted
The team at Equiluxe Tack reached out to me when one ofmy items was unexpectedly canceled and the another item delayed. The apologized for the confusion and provided me an update on the status of my order. Thank you to the team for reaching out.
Sabina C.
Posted
Love having this vendor at the horse show!
Response from Equiluxe Tack· Nov 5, 2025
Thank you so much for the kind words, Sabina! If there's anything we can do to make your experience 5 Stars, we'd always love to hear your feedback so we can improve. - Kathryn
Adriana
Posted
Everything was great, the customer service and the products. The only inconvenience I had was that when I made the order, I choose the delivery option that said 3-4 working days, and I needed it to arrive within that time. I made the order a Saturday, which means the package should have arrived at the latest on Thursday. I was in communication with customer service this whole time because the products were urgent, and they were great but the package ended up arriving 2 days after they told me.
Response from Equiluxe Tack· Aug 8, 2025
Hi Adriana! We’re sorry to hear there was confusion about the delivery timeframe. For clarity, the shipping option you select at checkout refers to the transit time — the time it takes for the postal service or courier to deliver the package once it has left our warehouse. In addition to transit time, all orders require 1–3 business days of order processing time before they ship. This processing time allows us to prepare, pack, and quality-check your order, and it is listed on our website. Because your order was placed on a Saturday (outside our business hours), the processing timeframe began the next business day (Monday), which extended the total delivery window further. However, I'm happy to hear that you had a great experience with us otherwise, and I hope we get the chance to work with you again soon! Thank you so much for supporting our small business 🥰 - Kathryn
CLH
Posted
Customer service was very responsive. I gave them some grace, being a small company, and they gave me a $15 gift card due to excessive wait time on some stirrups I ordered. I wasn’t expecting to wait three weeks when I ordered, but they came as expected, and I am happy with the product. I was also able to get a product from them that I could not find elsewhere!
